Adult Services Associate

7 days ago

Naperville, United States Naperville Public Library Full time
Job DescriptionJob DescriptionSalary: $18.80/hr

POSITION SUMMARY


The Adult Services Associate provides reference and Readers’ Advisory services and technology
assistance to Library customers. Supports staff in managing collections and conducting programs.
Promotes Library resources, programs, and services. Strong tech skills to assist with technology classes.  


RESPONSIBILITIES


• Assists customers with a broad spectrum of resources, including print, electronic and
digital online resources.
training and guidance to customers and staff, providing support one on one and
occasionally with groups in classroom settings.
• Provides training and guidance to customers and staff, providing support one on one and
occasionally with groups in classroom settings.
• Uses relevant computer software to access information, answer questions, and perform
daily tasks.
• Stays current with adult and teen literature, relevant technology, and library trends.
Provides reference and Reader’s Advisory assistance to customers, including topical
research and material location in person, by telephone, and via email.
• Assists and occasionally leads presentations of library programs.
• Assembles and arranges displays of public information, bulletin boards, books, and other
library materials.
• May process, track, and report Interlibrary Loan (ILL) requests; may serve as contact
person for ILL services.
• Collaborates with Marketing and IT to add content and promote services relevant to teen
services on the library website and associated social networking sites.
• Assists Librarians with collection management. Selects and evaluates materials for
replacement, repair, or withdrawal from the library collection.
• Prepares reports and statistics for review as requested.
• Assists in conducting library tours and other outreach activities as required. Represents
the library at community events.

• May oversee volunteers.
• Troubleshoots and resolves minor computer hardware and software problems.
• Attends professional development opportunities.
• Performs other related duties and special projects as assigned.


KNOWLEDGE/SKILLS/ABILITIES
• Strong technology skills to assist with technology classes for customers and staff training.
• Familiar with current operating systems: Microsoft Office Suite, social networking tools,
mobile platforms (iOS and Android), cloud storage (including Google Drive, Dropbox,
OneDrive).
• Ability to effectively provide reference assistance and instruction services.
• Demonstrates strong verbal and written communication skills; ability to successfully lead
programs and give presentations.
• Strong interpersonal skills, working effectively with individuals of diverse cultures,
communication styles, abilities, and backgrounds.
• Uses problem solving skills in determining priorities, finding timely solutions to
departmental or system-wide issues.
• Service-oriented with the ability to establish and maintain effective relationships with staff
and the public.
• Successfully supports and/or collaborates on projects and programs with staff members.
• Takes responsibility for consistent completion and follow-up on all tasks.
• Responsive to change and demonstrates adaptability.
• Maintains a positive approach while doing daily tasks and when faced with adversity.
• Demonstrates a broader understanding of the job and looks for ways to improve Library
services and support coworkers.


EDUCATION/EXPERIENCE/QUALIFICATIONS


• Bachelor’s degree from four-year college or university; or minimum 5 years related experience
and/or training; or equivalent combination of education and experience.
• Bilingual proficiency a plus.


PHYSICAL DEMANDS/WORK ENVIRONMENT


• Communicate with staff and customers in person and over the phone.
• May require either being in a stationary position or moving about for prolonged periods.
• Moves equipment or library materials weighing up to 35 lbs.
• Must have reliable means of transportation to attend meetings, conferences, and perform work in
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