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Ramp Operations Supervisor

4 months ago

Alcoa, United States Cirrus Design Corporation Full time
Job DescriptionJob Description

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft.

Job Summary

The Supervisor of Ramp Operations ensures the airside operations of the Cirrus Aircraft ramp area are safe, efficient, and a world-class operation. This person is responsible for the entire ramp operation, to include personnel, safety, customer service, equipment, training, scheduling, and catering to guests’ needs while adhering to the Cirrus Service Culture handbook. This position will ensure the safety of other personnel on the ramp as well as aircraft security. The Supervisor of Ramp Operations will set the tone for his or her team members by living the Cirrus Service Essentials and acting as a role model, coach, and mentor for others. In addition to supervisory duties, this position will also be a Line Service Technician with all the responsibilities associated with that role.

Duties and Responsibilities/Essential Functions

  • Oversee recruiting, hiring, onboarding, and corrective actions for all Line Service Technicians
  • Manage scheduling and act as a mentor for all personnel
  • Act as the liaison between Ramp Operations, Flight Operations, Delivery Experience and Operations, Sales, and the Factory Service Center
  • Manage the creation, implementation, documentation, and continuous improvement of safety, onboarding, and training SOPs
  • Maintains an adequate inventory of supporting equipment for aircraft. Works with Shipping, Parts, and Purchasing to ensure equipment is in stock and available for every delivery and for daily operations.
  • Tracks and records fuel inventory and works with accounting to ensure customer fuel bills are accurate and paid in a timely manner. Interfaces with the fuel provider to ensure adequate inventory of fuel at all times and processes invoices for payment.
  • Manages condition of delivery showrooms and aircraft hangars to ensure cleanliness and tidiness that represents the world-class Cirrus brand.
  • Works efficiently and effectively as an individual or in team settings, consisting of Cirrus employees, Cirrus customers, or outside vendors
  • Monitors weather conditions and assures that all aircraft are secured appropriately at all times.
  • Provide the highest level of safety and service possible in a dynamic and challenging work environment.
  • Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with aircraft subscriptions. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
  • Clean and detail customer and corporate aircraft as directed per Cirrus procedures
  • Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles.
  • Assist with new aircraft delivery preparation by ensuring aircraft are ready for delivery, moved into Delivery Center final position, arrange delivery documents and other items per Delivery SOP, and assist the Delivery Operations and Delivery Experience Team members with conducting the customer aircraft delivery process.
  • Perform other duties as requested, directed or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • High school or equivalent combination of education and experience is required.
  • 5 years of customer service or ramp operations experience required
  • Experience operating vehicles and heavy equipment
  • Ability to pass background checks and drug tests
  • Maintain issuance of an airport security badge with driving privileges
  • Excellent customer service and written and verbal communication skills required.
  • A good understanding of Microsoft Word, Excel, Access, and Outlook is required.
  • Applicant must be able to work as part of a team, as well as individually.
  • Weekend and after-hour work may be required.
  • Applicant must possess a valid drivers’ license.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Directs Work: Provides direction, delegates, and removes obstacles to get work done.
  • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
  • Ensures Accountability: Holds self and others accountable to meet commitments.
  • Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Ensures Exceptional Customer Service:

  • Energizes the Cirrus Service Essentials
  • Strives to improve service performance.
  • Anticipates guests' needs and responds promptly.
  • Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Handles guest problems and complaints.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It’s no wonder why Knoxville was recently named as a Top 10 Destination on the Rise by Trip Advisor.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.