School Based Health Center Practice Manager

4 weeks ago

Worcester, United States Edward M. Kennedy Community Health Center, Inc. Full time
Job DescriptionJob DescriptionAre you looking for a meaningful career caring for our communities most vulnerable populations? 

The Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities.  We are a thriving and growing organization, and our team is expanding across sites to support this growth.

As an employer of choice, the Health Center prides itself on its inclusive workplace environment which fosters teamwork, accountability and respect and supports the growth and development of each employee.  We are an equal opportunity employer and embrace the richness of the diversity of our staff and community.  You are a good fit for our team if you’re passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.

Job Summary:
To work in and oversee Kennedy Community Health’s School-Based Health Centers’ (SBHC) six sites. This role will promote quality, efficiency, and integration of services between our primary clinical sites and the SBHCs. To coordinate SBHC services with those offered at Kennedy Community Health. To enhance collaboration between Community Programs adolescent services and the SBHCs. 

To ensure SBHC providers meet expected productivity. To provide comprehensive primary care services to patients within an assigned outpatient primary care and/or school-based health center location and coordinate care of patients under the supervision of a Board Certified physician (NP/PA).

Essential Functions:

SBHC Management:
1.  Oversee the day-to-day operations of assigned School-Based Health Center sites to ensure that efficient and high quality systems of care are in place. Supervise the clerical staff at each assigned SBHC site. Facilitate the development of a team at each site that includes the school nurse, the medical provider, the school adjustment counselor, the Front Desk Staff, Psychotherapist, Community Health Worker, and dental hygienist.

2.  With the SBHC assigned Nurse Practitioners/Physician Assistants, develop programs to address health issues among the student body, inclusive of classroom-based health education, health education/counseling programs for students with specific health care needs, and expansion of the SBHC model to include mental health, dental, nutrition, and other types of clinical services at some schools.

3.  Quality: Assure that ongoing quality measurement and improvement activities are carried out in accordance with the Quality Improvement Plan for the SBHCs. Establish and maintain data collection systems in order to measure adherence to internally and externally determined objectives. Prepare reports for funding agencies as necessary.

4.  Development: Assure that all service and reporting requirements related to grant funding are met. Prepare all reports for funders in collaboration with the Development staff. Establish and maintain data collection systems in order to measure adherence to internally and externally determined objectives. Prepare reports for funding agencies as necessary.

5. Develop and maintain relationships with school personnel, students, and parents to assure that the SBHC is responsive to student needs. Participate in School Health Advisory Meetings, Parent-Teacher Meetings, and faculty meetings as required in order to educate important constituencies about SBHC issues

6. Represent Kennedy CHC at meetings with Worcester and Framingham Public Schools and other SBHCs in Worcester, Metro West and the state.

7. Continually update procedures, policies, and protocols at the SBHCs. Perform other duties and work assignments as assigned by the supervisor including attendance of requested department, center, and outside meetings and/or trainings.

Clinical: (If Applicable)
1.  Deliver direct Primary Care to assigned patients. Develop therapeutic plans of care for prevention, management and maintenance of optimum health for individuals.
2.  Provide Preventive Health Services according to established practice standards. Provide health education and counseling to assigned patients by promoting positive health behaviors and self-care skills. Provide family planning counseling.
3. Provide care for Acute and Chronic Illness and Urgent Care services that includes assessment, diagnosis, treatment and monitoring of illness.
4. Consult with physician partner and/or refer to subspecialty care patients with more complex/dynamic problems.
5. Provide primary care and preventive services to children and adolescent populations within the assigned site/location as assigned by the designated clinical supervisor.
6. Administrative: Maintain and update Electronic Health Records (EHR) in a systematic format and complete required documentation within the specified amount of time expected by the assigned manager/director. Ensure that patient records are kept confidential consistent with Health Center policies and procedures, Joint Commission, and HIPAA standards. Monitors HIPAA compliance within the work environment.

Additional Clinical Responsibilities:
1. Adhere to established protocols, responds to medical emergencies within the facility assigned.
2. Assists/instructs other health care employees in the management of client care.
3. Make referrals to health care professionals, specialists, other clinics and community agencies.
4. Provide Clinical Supervision and mentoring to Nurse Practitioner, Medical and Physician Assistant students by mutual agreement with the Clinical Director.
 Critical Demands of the Job:
  1. Supports a work environment that is responsible and sensitive to the needs of a diverse staff and clients.
  2. Contributes and is an active part of a positive and professional team, supporting our Mission Statement.
  3. May work a fluctuating work schedule including days, evenings, and weekend shifts, and/or holidays.
  4. Excellent managerial and interpersonal skills, knowledge of needs and issues affecting the health status of adolescents and children, and program development and evaluation skills.
  5. Adhere to approved infection control procedures in medical area.
  6. Establishes proficiency in the use of the Electronic Health Records (EHR) system.
  7. Communicate with all staff, patients, and families with excellent written and verbal skills.
  8. Consistently seek educational tools in order to broaden knowledge base of various age groups, diseases, and best practices.
  9. Comply with all Health Center policies and procedures, while upholding the high expectations of EMKCHC.
  10. Knowledge of the principles and practices of employee development sufficient to ensure organization productivity.
  11. Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
  12. Skill in analyzing situations accurately and taking effective actions.
  13. Skill in establishing and maintaining effective working relationships with physicians, employees, and the public.
 Required Qualifications
  1.  Master’s Degree in Nursing, Public Health or related field or equivalent work experience
  2.  Clinical applicants must possess active and unrestricted Massachusetts licenses and certification as an Advanced Practice Nurse or Physician Assistant, Family Practice preferred
  3. Strong knowledge of operational issues related to SBHC and/ or community health centers
  4. Experience with program planning and strategic development 
  5. Experience with quality improvement, care coordination and electronic health records
  6. Knowledge of needs and issues effecting the health status of adolescents and children
  7. Minimum 3 years supervisory experience
  8. Excellent communication, administrative and organizational skills

Benefits

  • Generous time off package including 4 weeks of paid vacation, 11 paid holidays, 3 personal days, 5 sick days and 3 extended sick days.
  • 32 hours of clinical time and 8 hours of administrative time that can be completed remotely
  • Qualifies for the Federal and State Loan Repayment Programs
  • Health Insurance plans starting on day-1 of employment. Employer pays 80% of medical insurance premiums
  • Dental Insurance and Vision Insurance options
  • Short-Term and Long-Term Disability paid 100% by employer
  • Competitive Retirement Plan with company match
  • CME Reimbursement

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