Assistant Taproom Manager
4 weeks ago
The Assistant Taproom Manager is responsible for leading day-to-day operations in the taproom which includes motivating and supporting front-of-house team members, and ensuring guests have meaningful moments.
Performance Expectations- Essential functions:
- Engages guests to promote products, answer questions, and provide service recovery appropriately
- Coordinates the training of front-of-house staff
- Leads front-of-house team members throughout the shift, and redirects as needed
- Takes ownership of all guest-facing spaces including maintaining a clean and inviting patio and taproom
- Provides feedback to team members, and fosters a positive environment of teamwork
- Ensures café and taproom are set up timely in AM shift, and closing duties are completed at the appropriate times
- Assists Taproom Manager in operational tasks such as cash management, inventory, and adhering to standard operating procedures
- Understands and complies with all health, safety, and alcohol handling standards
- Maintains timely communication utilizing email, text, and company group communication
- This position does not have direct managerial responsibilities
Required skills/physical abilities:
- Open availability, weekday closing shifts, weekend flexibility for morning or closing shift
- Exceptional analytical, decision making and problem-solving skills
- Ability to utilize resources and make appropriate decisions during shift
- Ability to stand and/or walk for long periods of time
- Ability to bend, stoop, kneel, twist, and reach
- Ability to lift, push, and pull 50 pounds without assistance
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
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