Help Desk Manager

3 weeks ago

Auburn, United States Vantage Point Recruiting Full time
Job DescriptionJob Description

Our client is seeking a full-time Help Desk Manager to serve as the customer service liaison with all departments, including all subsidiary locations in order to consolidate and streamline Help Desk efforts. This position plans, develops, manages, and promotes Help Desk Information Technology (IT) services for staff, faculty, and students. In addition, this position will offer Tier-2 support for the more complex and highly technical issues requiring a specific skill set. This position has secure administrator-level access across multiple administrative and academic systems throughout the shared services environment, requiring a high level of judgement. The Help Desk Manager is responsible for identifying areas for improvement, making recommendations, and planning and implementing solutions.

This position works independently as well as in collaboration with other IT personnel. This position will be located in Auburn, Fairfield, or Bangor. The location may be determined by mutual agreement and could be subject to change. Weekly travel to those locations is required and periodically there may be additional travel requirements to other locations in Maine. The Manager is required to be on stand-by every weekend with the exception of paid time off and will be compensated per the applicable collective bargaining agreement.

Minimum Qualifications:

Bachelor's degree in information technology and 6 or more years related technical and managerial experience in a help desk environment. A combination of relevant training and experience may be substituted for formal education on a year-for-year basis.

Skills, and Abilities:

  • Knowledge of Help Desk call tracking systems, policies, standards, and protocol.
  • Ability to effectively supervise, lead and delegate tasks and authority.
  • Ability to use effective interpersonal communication skills, including tact and diplomacy when responding to inquiries and complaints.
  • Ability to manage multiple high priority initiatives in a fast-paced, highly technical environment.
  • Ability to create work plans, goals and objectives that ensure the efficient running of all help desk services, including meeting deadlines, scheduled and target dates.

  • Max Fitness Front Desk Manager

    Found in: Talent US C2 - 2 weeks ago

    Auburn, United States One and Only Fitness Consulting Full time

    Welcome to Max Fitness in Auburn, AL!Front Desk staff members are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. As the Front Desk Manager, you will oversee all of our front desk employees and take the lead on customer service....

  • Max Fitness Front Desk Manager

    3 weeks ago

    Auburn, United States One and Only Fitness Consulting Full time

    Job DescriptionJob DescriptionWelcome to Max Fitness in Auburn, AL!Front Desk staff members are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members.As the Front Desk Manager, you will oversee all of our front desk employees and take...

  • Help Desk Technician

    4 days ago

    Auburn Hills, United States Georgia IT Inc Full time

    Help Desk Technician - Auburn Hills, MI Onsite Contract Description: TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing. The TCSC Technical Representative is able to resolve less complex problems immediately,...

  • Teacher Asst/front Desk Receptionist

    5 days ago

    Auburn, United States Growing Room Auburn Full time

    Can be Part-Time Monday - Friday 12:00 - 6:00 pm or Full-Time 9:00 am - 6:00 pm. This position will work in various classrooms providing care for children ages 8 weeks to 4 years daily until 3:00 pm. The remainder of the day this position is a front desk receptionist and must be able to work every day until 6:00pm daily. When in classrooms: - Provide...

  • Teacher Asst/Front Desk Receptionist

    5 days ago

    Auburn, United States Growing Room Auburn Full time

    Job DescriptionJob DescriptionSalary: $11.00 - $11.50 DOECan be Part-Time Monday - Friday 12:00 - 6:00 pm or Full-Time 9:00 am - 6:00 pm.This position will work in various classrooms providing care for children ages 8 weeks to 4 years daily until 3:00 pm. The remainder of the day this position is a front desk receptionist and must be able to work every day...

  • Hotel Front Desk Agent

    2 weeks ago

    Auburn, United States La Quinta Inn & Suites Wyndham Auburn Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Technical Support Analyst

    6 days ago

    Auburn, United States Visionaire Partners Full time

    Technical Support Analyst Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.Help to service and...

  • Technical Support Analyst

    Found in: Appcast US C2 - 7 days ago

    Auburn, United States Visionaire Partners Full time

    Technical Support Analyst Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.Help to service and...

  • Technical Support Analyst

    Found in: Appcast Linkedin GBL C2 - 6 days ago

    Auburn, United States Visionaire Partners Full time

    Technical Support Analyst Immediate opportunity for a Technical Support Analyst to join a top-notch company experiencing rapid growth! RESPONSIBILITIES: Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.Help to service and...

  • Medical Assistant

    2 weeks ago

    Auburn, United States Auburn Footcare Center Full time

    Job DescriptionJob DescriptionThe successful candidate will be able to :A) Perform professional medical doctor assisting AND front office reception work including: 1) High interpersonal customer service capability when answering and managing telephone calls2) High proficiency with computer data entry of insurance claims, assistance in managing rejection of...

  • Front Office Manager

    2 weeks ago

    Auburn Hills, United States Candlewood Suites Auburn Hills Full time

    Job DescriptionJob DescriptionFront Office Manager:Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and...

  • Weekend Caregivers Needed

    2 weeks ago

    Auburn, United States Help at Home Senior Care Full time

    Job DescriptionJob DescriptionLocation: Within a 15-mile radius from AuburnSchedule: Friday, Saturday, and SundayDescription:Are you ready to embark on a fulfilling journey of compassion and care?  We are seeking compassionate and dedicated caregivers who live within a 15-mile radius of Auburn to join our team to provide weekend care to our clients. As a...

  • Front Office Manager

    Found in: Talent US C2 - 3 weeks ago

    Auburn Hills, United States Hampton Inn - Auburn Hills North Full time

    Front Office Manager: Job Purpose:   To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may...

  • Scheduler - The Endoscopy Center

    2 days ago

    Auburn, United States Surgical Care Affiliates Full time

    Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Accounts Payable Manager

    3 weeks ago

    Auburn, United States First Choice Personnel Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a detail-oriented, driven, organized, and reliable Accounts Payable Manager to oversee the financial transactions related to vendor payments within our company. The Accounts Payable Manager will be responsible for managing all accounts payable processes utilizing our ERP system, Sage X3. This position...

  • Project Manager

    Found in: Talent US C2 - 2 weeks ago

    Auburn, United States PuroClean Certified Restoration Specialist of Auburn Full time

    Project ManagerPerks:Online Mobile CoursesFlexible SchedulingPaid Training for Career AdvancementOpportunity to Help People in Times of NeedAggressive Competitive WagesCompany and Culture:PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and...

  • Scheduler - The Endoscopy Center

    2 days ago

    Auburn, United States Surgery Care Affiliates Full time

    Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Audit Manager

    Found in: Talent US C2 - 2 weeks ago

    Auburn, United States Carr Riggs and Ingram Full time

    Position: Audit Manager Location: Auburn, AL Job Id: 3649 # of Openings: 1 AUDIT MANAGER At CRI your career path is just that—yours. We are strong believers in the notion that your career should adapt to and integrate into your life and not the other way around. We invite you to explore our opportunities and learn how CRI can help you reinvent...

  • Panera Bread

    3 weeks ago

    Auburn, United States Panera Bread Full time

    Panera-Auburn is currently looking for a full time or part time Shift Manager to join our team in Auburn, WA. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join their team when needed.Requirements:Managers lead shifts...

  • Medical Collections Receptionist

    2 weeks ago

    Auburn, United States Auburn Footcare Center Full time

    Job DescriptionJob Description1) Front Office Receptionist and Collections specialist with medical billing processing duties: The candidate must have 4 years or more experience with all aspects of medical billing as well as experience with effective financial collections for 3 or more years and have a non-abrasive, but effective approach to financial...