Field Service Technician
1 month ago
Main Points
- Salary: 70k-90k depending on experience
- Located in Sacramento, CA ( will be local travel in area)
- Must have basic AV troubleshooting knowledge
- Configuration of IP Settings
Responsibilities
- Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems
- Adjust, configure, and troubleshoot video and audio-conferencing systems, DSPs and audio systems
- Retrieve and load control system code and troubleshoot control systems Repair connectors, cables, and other system components
- De-install/install system components, devices, and equipment
- Provide detailed status of system repair and follow up on unresolved issues
- Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner
- Provide system training to the owner or client when required
- Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above.
- Act as primary trainer and mentor for Service Technician new hires and trainees when needed
- Responsible for providing feedback on performance reviews, interview processes, as well as with developmental and training plans
- Attend training classes and maintain certifications as required by management
- Following safety standards as required by OSHA and management
Requirements
- Associate degree or equivalent experience
- AVIXA CTS certification preferred
- Attain a CompTIA Network+ certification within two years of starting this position
- 2+ years’ previous experience providing technical AV/IT and/or field engineering support
- Proficiency using Windows and Apple software
- Must have the ability and technical knowledge to set up and color balance video displays
- Experience in programming languages from various AV manufacturers, including AMX, Crestron,
- Must have working familiarity with programming languages like Python, HTML, C#Pro, as well as digital communication protocols such as IP, RS232, RS485, and various USB interfaces
- Must have advanced proficiency setting up and adjusting common audio and video equipment including video and audio-conferencing systems
- Must have advanced proficiency using software, hand tools and test equipment of the audiovisual and IT trades
- Must have advanced proficiency configuring wired and wireless TCP/IP networks
- Excellent communication, customer service and organizational skills, attention to detail, and the ability to meet deadlines and multi-task are all required
- Work hours will vary according to individual customer site schedules. Some work may require weekend commitments
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