Technical Support Engineer Internship
2 weeks ago
General Summary:
MICHELIN CONNECTED FLEET powered by NexTraq is a Michelin Group Company, within its Services & Solutions division. We are a player in a high-growth, competitive technology industry. Following a period of transformation and repositioning, Michelin Connected Fleet has launched a growth strategy covering go-to-market, product, and a significant investment in talent.
We help B2B fleets operate in a profitable and sustainable way. We approach fleets by business needs, helping address their most important challenges, such as:
- Cost control
- Safety and compliance
- Cargo and vehicle security
- Monitoring of cargo
- Productivity and on time delivery
Our offer delivers an IoT solution which enables customers to manage and optimize their entire fleet. The IoT solution includes a high-performance SaaS platform and a family of embedded devices which are installed in assets and vehicles to provide real-time telemetry data feeds.
Today, as part of the Michelin group, we have 800,000 connected vehicles across Europe, North America and Latin America. Our ambition is to be the #1 global fleet management business and, as such, we are expanding into new markets.
Position Summary:
PURPOSE:
Our technical support engineering team is at the forefront of providing an exceptional experience for our customers. As a technical support engineering intern, you will have the opportunity to work on challenging and impactful projects, learn from experienced team members, and make a real difference in the world.
You will have the chance to:
- Gain an in-depth understanding of the telematics industry
- Work closely with customers and internal teams to resolve complex issues
- Identify gaps and offer process improvement solutions
- Understand the Agile SDLC
- Collaborate with other teams to ensure that our products meet all requirements
- Make a real impact on our customers' businesses
We are looking for someone who is:
- Interested in learning about telematics and how customers utilize our services and solutions
- Comfortable providing white glove customer service
- Experienced creating technical documentation and training guides
- Highly motivated and eager to learn
- A team player with excellent problem-solving skills
- Able to work independently and under pressure
Primary Responsibilities:
- Assisting with fault case management and resolution
- Documenting issues and creating associated training materials
- Identify root cause of case escalations
- Assisting with notifications of internal maintenances and service disruptions
Knowledge, Skills and Abilities Required:
KEY PROFESSIONAL / TECHNICAL SKILLS
- Solid understanding of the general principles of hardware, embedded firmware and SaaS operations.
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
- Agility and mindset to be flexible in balancing the strategic, with the operational.
- Ability to thrive in a fast paced, results oriented, environment.
- Experience using scripting or programming languages to solve small or large problems (e.g. Groovy, python) is desired but not required.
KEY BEHAVIORS
- Collaboration
- Challenging self + others
- Action (not theory) driven
- Curiosity + problem-solving
- Perseverance + resilience
Education Areas:
- Bachelor’s degree or relevant experience in IT or similar support environment
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
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