Customer Success Representative

2 weeks ago

Austin, United States NewPoint Media Group Full time

NewPoint Media Group (NPMG) is a leading provider of hyper-local real estate advertising services across the United States. At NPMG, we are committed to helping real estate agents as strategic marketing partners, enabling them to become the agent-of-choice in their local market(s).


NPMG is growing We are looking for a talented, self-driven Customer Success Representative (CSR). CSRs are responsible for communicating with current clients, organizing client materials, client onboarding, quarterbacking market distribution strategies, and maintaining a consistent client experience.


The right candidate possesses strong communication, leadership, project management, organizational, and time management skills. The ideal candidate enjoys analyzing information and tracking the many details involved in sales, operations, and client relationship management and is also able to think through complex problems.


What you’ll do:

  • Work cross functionally with our Sales and Production teams
  • Develop client relationships and understanding of their business needs
  • Organize and drive territory specific administrative tasks
  • Onboard new clients into the NPMG Advertising System
  • Collaborate with Sales on territory specific strategies
  • Provide exceptional customer service
  • Grow renewal rates and reduce client churn
  • Support clients as their first line of communication via inbound and outbound calls, emails, and texts
  • Coordinate client resolution of service related incidents


What you’ll bring:

  • 1+ years' experience as CSR or similar role
  • Ability to identify, grow and retain engaged clients
  • High degree of ownership and dedication to work quickly and accurately in a changing environment
  • Focused, reliable and a responsible self-starter that can self-manage with strong critical problem-solving skills
  • Ability to stay organized and handle a lot on your plate
  • Ability to work with sales partners to help cultivate client growth or resolution
  • Proficiency with HubSpot CRM platform
  • Competence in Excel, Google Sheets, and Gmail


Preferred but not required:

  • Real Estate knowledge or experience
  • College Degree


Job Type: Full-time, on location


Salary: $50,000.00 per year


Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Schedule:

  • Monday to Friday


Ability to Commute:

  • West Lake Hills, TX 78746 (Required)

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