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Bell Staff

4 months ago

Sedona, United States Enchantment Group Management Company LLC Full time
Job DescriptionJob Description Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you

At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find Come join us

How you will enjoy your day:

To assist guests and resort staff, efficiently, courteously and professionally, maintaining a high standard of service and hospitality.

Work Performed:

  1. Greet guests as they arrive at the greeter/bell stand.
  2. Transport resort guests’ to and from the airport and other locations whenever necessary.
  3. Escort guests to their rooms and deliver their baggage, providing information about Enchantment Resort & Mii amo Spa and other area attractions.
  4. Ensure guests are aware of necessary safety precautions such as locations of flashlights, fire extinguishers, etc. and assist guests if necessary in emergency.
  5. Assist departing guests’ with luggage.
  6. Provide rides to guests around the property as requested.
  7. Open the lobby doors, being available for any guest requests and questions.
  8. Make all special deliveries to the rooms (flowers, wine, fruit baskets, mail, etc.)
  9. Keep ashtrays clean, pillows fluffed, floor and walkways clear of debris in guest lobby areas.
  10. Help ensure the lobby, pool and grounds areas are neat at all times and inform appropriate department if necessary to correct.
  11. Keep lobby fireplaces lit, when appropriate.
  12. Pick up and deliver guests’ laundry and ensure that the charges are posted to the guests’ account.
  13. Secure laundry bags with proper tickets and take to cleaners in town daily (except Sundays and holidays).
  14. Run any errands as requested by management during laundry drops.

Minimum Requirements:

Must have strong communication and outstanding guest relations skills. Attention to detail and ability to multi-task. Self motivated, dependable and able to work with little supervision. Must have a clean driving record. Safety sensitive position.

Physical Requirements:

Lifting & carrying up to 50-75 lbs
98% walking, standing and bending
2% Sitting
Hearing & manual dexterity
Distance vision 1-3 feet
Ability to work in all types of weather conditions
Ability to drive a golf cart