Bell Staff Member

8 hours ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time
Job Summary

We are seeking a highly skilled and friendly Bell Staff Member to join our team at Enchantment Group Management Company LLC. As a Bell Staff Member, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable experience for our guests.

Key Responsibilities
  • Greet guests as they arrive and assist with their luggage
  • Transport guests to and from the airport and other locations as needed
  • Escort guests to their rooms and provide information about the resort and local attractions
  • Ensure guests are aware of necessary safety precautions and assist in emergency situations
  • Assist departing guests with their luggage and provide transportation as needed
  • Provide rides to guests around the property as requested
  • Open the lobby door and be available for any guest requests and questions
  • Make special deliveries to guest rooms, such as flowers, wine, and fruit baskets
  • Keep ashtrays clean, pillows fluffed, and floor and walkways clear of debris in guest lobby areas
  • Help ensure the lobby, pool, and grounds areas are neat and tidy at all times
  • Keep the lobby fireplaces lit when appropriate
  • Pick up and deliver guests' laundry and ensure charges are posted to their account
  • Secure laundry bags with proper tickets and ensure daily pickup/delivery
  • Run errands as requested by management
  • Ensure Audi fleet and golf carts are kept clean, in good repair, and inspected daily
  • Assist with snow removal as needed
  • Assist at the front gate as needed to support the Safety & Security department
  • Assist Mii amo spa attendants with guest rides as backup support
  • Patrol the property to ensure all rooms are secure and report any suspicious activities to the MOD
  • Assist other departments as needed
Requirements
  • High school graduate and at least 21 years old
  • Strong communication and outstanding guest relations skills
  • Very friendly and smile
  • Attention to detail and ability to multi-task many priorities
  • Self-motivated, ability to work with little supervision, and organized
  • Dependable
  • Clean driving record and current CPR certification or obtain certification within 30 days of hire


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