Salesforce BA/QA

4 weeks ago

Everett, United States Cat America Full time
Job DescriptionJob Description

Required Skills, Knowledge, and Abilities:

• Bachelor’s degree in business administration, information systems, computer science, or related field.

• Demonstrated experience working with Salesforce as either an administrator or developer.

• Proven experience (5 years or more) in business analysis and quality assurance roles.

• Strong business analysis skills with the ability to gather, analyze, and document business requirements related to Salesforce implementations or enhancements. Experience in conducting stakeholder interviews, workshops, and requirement prioritization.

• Solid understanding of quality assurance principles and methodologies, with experience in creating test plans, test cases, and executing tests within Salesforce environments. Familiarity with Salesforce-specific testing tools and processes.

• Knowledge of Salesforce configuration options, including custom objects, fields, workflows, validation rules, and process builder. Ability to customize Salesforce solutions to meet business requirements without code.

• Understanding of the Salesforce data model, data migration processes, and data integrity best practices. Experience in data cleansing, data loading, and managing data relationships within Salesforce.

• Familiarity with Salesforce integration patterns, APIs, and middleware platforms for integrating Salesforce with other systems such as ERP, marketing automation, or legacy systems.

• Ability to provide user training and support for Salesforce applications, including creating documentation, conducting training sessions, and addressing user inquiries and issues.

• Experience working in Agile environments, participating in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ability to adapt to changing requirements and priorities in iterative development cycles.

• Excellent communication skills with the ability to collaborate effectively with cross functional teams including business stakeholders, developers, testers, and project managers. Ability to translate technical concepts into non-technical language and vice versa.

• Proficiency in Jira, Confluence, GitHub, and M365 productivity software. Preferred Skills, Knowledge, and Abilities:

• Proficiency in wireframing tools such as Figma or similar software.

• Proficiency in Tableau and PowerBI.

• Certification in Business Analysis (e.g., CBAP) or Quality Assurance (e.g., ISTQB).

• Knowledge of SQL or other database querying languages

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