Sales Support Manager

2 weeks ago

Melbourne, United States Brady Industries Full time
Job DescriptionJob Description

About BradyIFS

In December 2023, BradyIFS merged to become the largest independent janitorial supply and foodservice distributor in the Western United States. As BradyIFS, we collectively service more than 50,000 customers from nearly 180 distribution points around the country. BradyIFS focuses on solution selling, customer education, and product expertise in key commercial market segments including hospitality, education, restaurants, healthcare and more. We are THE destination for talent and careers. Come be a part of a growing organization and a winning team


Summary

This position is responsible for managing and overseeing the Sales Support and Customer Service departments, both of which are dedicated to assisting the Sales Representatives. This includes managing the quality and consistency of product and service delivery to the customer by meeting the clients, getting to know them, and understanding their needs. Additionally, this role provides customers with product information, resolves product or service issues, and handles phone calls, faxes, and orders placed online or face to face.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for hiring, training, disciplining, coaching and development and performance evaluations of staff.
  • Trains new hires and existing Sales Support members in the sale of company products and services to current and potential clients through quotes, email, forwarding promotions, and via phone conversations.
  • Train and oversee answering customer service calls, order entry, identifying and resolving concerns, and managing various customer accounts.
  • Be the point of contact for Sales Representatives for issues and concerns related to the Sales Support.
  • Train and oversee the Sales Support team on proper administration and management of open orders, SOI, Unconfirmed Pick Tickets, Sales Returns, and scanning customer purchase orders.
  • Help coordinate logistics for Sales Reps schedules, including setting customer appointments.
  • Identify sales opportunities with price adjustments, scheduling customers and prospects for the purpose of introducing and demonstrating new/better product line versus prospects current pricing/products.
  • Follow-up on new leads and referrals resulting from field activities where needed.
  • Attend Sales meetings and trainings to better understand products and Brady company initiatives.
  • Coordinate with various departments and department managers within the company to accomplish the work required to satisfy the needs of the customer and ultimately close the sale.
  • Identify opportunities to move deadstock to customers where possible.
  • Participate in marketing events such as seminars, trade shows, and telemarketing events.

Competencies


  • Leadership
  • Communication
  • Time Management
  • Customer/Client Focus
  • Organization Skills
  • Ethical Conduct
  • Collaboration Skills

Supervisory Responsibility

This position manages two or more full-time employees of the department and is responsible for the performance, management, rewarding and disciplining employees. Also, addressing complaints and resolving problems and provides valuable input on the hiring and retention of employees within that department.


Work Environment

This job operates in a large room with own cubicle space. This role routinely uses standard office equipment such as computers, telephone, headset, and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is a largely sedentary role; however, some filing and warehouse inspections for inventory is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary. Warehouse inspections would require one to be able to navigate an active functioning warehouse and locate an item in a bin for verification purposes. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. May be required to lift up to 25 lbs.

Position Type/Expected Hours of Work

This is a full-time position, Monday through Friday 8:00 a.m. - 5:00 p.m. Occasional early or late hours may be required as job duties demand.

Required Education and Experience

  • High School Diploma required; some college is preferred.
  • 5-7 years' experience in customer service environment, warehouse/distribution environment helpful.

Abilities:

  • Strong verbal and written communication skills.
  • Ability to successfully manage multiple projects simultaneously.
  • Ability to exercise discretion, and good judgment in decision making is essential.
  • Must possess excellent problem-solving abilities and be details oriented.
  • Intermediate or advanced computer skills and proficient in Microsoft office suite including word and excel.
  • Must be able to work independently and handle multiple tasks in a fast-paced environment.
  • Strong interpersonal skills with the ability to establish and maintain good working relationships with all levels of the organization.
  • Strong customer service skills


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