Client Service Manager

2 weeks ago

Colorado Springs, United States MGA Homecare Full time
Job DescriptionJob DescriptionCompany Description

MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within Lynnwood and surrounding areas.

We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.

Job Description

Job Summary
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff to more quickly resolve challenges and address concerns. The CSM oversees all non-clinical aspects of the provision of care that includes the utilization of authorized hours, the vetting of potential candidates, and the management of communication between clients, field staff, and office personnel. The core focus of the position is to ensure client satisfaction and increase client retention. This position reports directly to the Client Services Supervisor, Director of Operations, or the Administrator.

Duties and Responsibilities

  • Demonstrates a working knowledge of private duty nursing services and the deficits/diagnosis/vocabulary associated with those services.
  • Collects and documents Referral information for nursing services.
  • Communicates the referral needs during staffing meetings to engage services for the client. Follows through with problem solving barriers to services being initiated.
  • Troubleshoots authorization and client family needs in order to determine feasibility and financial responsibility regarding nursing services.
  • Coordinates admission prior to therapy evaluation with client caregiver. Completes required consent paperwork to initiate services in an accurate and timely manner.
  • Demonstrates an understanding of who to collaborate with regarding family dynamic concerns from the clinician or the client receiving services. With the goal of maintaining a positive work environment for staff and clients.
  • Coordination of services with external providers and support for families attempting to access services in addition to those provided by MGA Homecare.
  • Establishes effective communication & utilizes critical thinking and problem-solving skills to serve as the primary point of contact for all non-clinical issues or questions between clients, field staff and office personnel.
  • Builds strong relationships with clients/families by being highly knowledgeable regarding individual staffing needs and clinician preferences/expectations to ensure appropriate staff placement.
  • Sets proper and realistic expectations with clients regarding MGA’s service capabilities.
  • Appropriately logs all non-clinical client & field staff complaints in accordance with MGA policy.
  • Collaborates with recruiting team to address long and short-term staffing needs by communicating client specific requests.
  • Demonstrates working knowledge of payer source requirements, including an understanding of Medicaid, MGA specific software systems, internal processes, policies and procedures.
  • Communicates and escalates all client and field staff issues to management in accordance with MGA Policy.
  • Participates in the on-call rotation for after-hours service issues.
  • Effectively supports and executes the mission, ethics, and goals of the company.
  • Represents MGA and themselves in a positive and professional manner.
  • Completes work within designated time.
  • Demonstrates a high level of honesty, integrity and accountability.
  • Adheres to all company policies and procedures outlined in Employee Handbook, Employee Agreement, and/or communicated from management.
Qualifications

Requirements

  • Bachelor’s Degree Preferred
  • 2+ years’ experience in customer service role
  • 1+ years’ experience in management position preferred
  • Reliable means of transportation and flexibility to travel
  • Current state driver’s license and automobile insurance.
  • Must demonstrate ability to meet deadlines
  • Strong communication skills required


Additional Information

As an MGA Client Service Manager you can expect

  • Annual Salary with a pay range of $55K-$56K plus a Cell Phone and Car Allowances
  • Health, Dental & Vision Coverage
  • Health Savings Accounts (HSA-available if enrolled in high deductible plan)
  • Flexible Spending Accounts (FSA & LPFSA)
  • Dependent Care Reimbursement Accounts (DCRA)
  • Employee Assistance Program (EAP-available if enrolled in Health plan)
  • 401(k) retirement plan
  • Paid Time Off (PTO)
  • Company Paid Holidays
  • 100% Company Paid Life Insurance (if enrolled in Health plan)
  • Voluntary Life Insurance
  • Short & Long-Term Disability
  • Critical Illness/Accident Insurance
  • Hospital Indemnity Insurance
  • Identity Protection Plan
  • Legal Care Plan

All your information will be kept confidential according to EEO guidelines.

#IND123-CO

  • Client Services Associate

    2 weeks ago

    Colorado Springs, United States Investortools Inc Full time

    At Investortools, you are encouraged to grow your skills and shape your career. Here, excellent service meets creative problem solving, helping us drive innovation and transform the finance industry together. We are an industry-leading organization whose mission is to serve institutional investors in the fixed-income market by providing portfolio management...

  • Client Service Specialist

    1 week ago

    Colorado Springs, United States Connect America Full time

    Job Function: Manages and processes shared email inboxes, data entry and reporting, answering incoming phone calls, basic equipment troubleshooting, and participates with other team members to accomplish tasks and meet deadlines. Responsibilities: Answer incoming calls via Five9 phone system; resolve issues, or transfer as needed Respond timely to service...

  • Client Service Specialist

    2 weeks ago

    Colorado Springs, United States Connect America Full time

    Job Function: Manages and processes shared email inboxes, data entry and reporting, answering incoming phone calls, basic equipment troubleshooting, and participates with other team members to accomplish tasks and meet deadlines. Responsibilities: Answer incoming calls via Five9 phone system; resolve issues, or transfer as needed Respond timely to service...

  • Client Services Representative

    3 days ago

    Colorado Springs, United States Ascend Clinical Full time

    Job DescriptionJob DescriptionClient Services Representative (Clinical Laboratory-Call Center)Locations: Colorado Springs, COWhy Ascend?Come work for a company that is transforming the industry!We are Ascend, one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process millions of...

  • Sales and Client Success Executive

    3 days ago

    Colorado Springs, United States Credit Service Company, Inc. Full time

    Job DescriptionJob DescriptionJoin the CSC Team!CSC is currently seeking a motivated, reliable sales expert to join our team as a Sales &Client Success Executive. About UsEstablished in 1947, Credit Service Company is a veteran owned, family-based business located in Colorado Springs. CSC embraces core values of integrity, compassion, and respect while...

  • Receptionist - Client Service Specialist

    4 days ago

    Colorado Springs, United States CityVet Full time

    Happy people. Healthy pets. At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first...

  • Client Service Coordinator

    1 week ago

    Colorado Springs, United States Banfield Full time

    Docx 3 of 3 Last Revised: 08/20/2013 JPAssociate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND Client Service, Coordinator, Service, Animal Care, Retail

  • Retail Print and Client Services Supervisor

    4 days ago

    Colorado Springs, Colorado, United States Office Depot General Full time

    Overview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer...

  • Bilingual Client Services Representative

    3 days ago

    Colorado Springs, United States Ascend Clinical Full time

    Job DescriptionJob DescriptionBilingual Client Services Representative (Clinical Laboratory-Call Center)Locations: Colorado Springs, COWhy Ascend?Come work for a company that is transforming the industry!We are Ascend, one of the highest volume clinical laboratories in the United States. With the use of the most advanced tools and technology, we process...

  • Retail Print and Client Services Supervisor

    4 days ago

    Colorado Springs, United States Office Depot General Full time

    Overview At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Supervisor is a full-time role and the person in this position will have ownership of the Print and Client Services area while simultaneously collaborating with the management team to drive customer...

  • Client Services Manager

    4 days ago

    Lithia Springs, United States GES Corporation Full time

    Overview MUST BE BASED IN OR NEAR ATLANTA, NEW ORLEANS, OR NASHVILLE GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world - think international medical symposiums,...

  • Client Services Manager

    4 days ago

    Lithia Springs, United States GES Co. Full time

    Overview: ** MUST BE BASED IN OR NEAR ATLANTA, NEW ORLEANS, OR NASHVILLE** GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world think international medical symposiums,...

  • Service Manager

    3 weeks ago

    Colorado Springs, United States Tecta America Corporation Full time

    Description Service Manager Position Identification: Exempt Reports to: Operating Unit President Location: Colorado Springs, CO Position Summary: Operate and manage the Service Department while capturing new businesses to expand sales revenue. Ensure that the department operates within the company guidelines for safety, work is completed in a timely...

  • Service Coordinator | Colorado Springs, CO

    3 days ago

    Colorado Springs, United States Service Logic Full time

    Company Overview: Service Logic is the nation’s largest independent HVAC service company with over $2 billion in annual sales and over 4,100 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate the organic growth of recent acquisitions as well as the base businesses by focusing on...

  • Entry Level Client Services Manager

    2 weeks ago

    Sandy Springs, United States 1Connect Consulting Full time

    Here at 1Connect Consulting, we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking an Entry Level Client Services Manager to support our nonprofit clients, both new and existing, in their mission to expand their charitable reach. This role requires a proactive approach to innovative fundraising...

  • Global Client Delivery Leader

    3 weeks ago

    Colorado Springs, United States Tek Experts Full time

    Overview Tek Experts is looking for an experienced and proven Global Client Delivery Leader who will be responsible for the overall client relationship as well as the end-to-end delivery across multiple lines of business. The GCDL is accountable for leading and inspiring a global team of over 1000 Technical Support Engineers who consistently deliver...

  • Service Manager Trainee

    5 days ago

    Colorado Springs, United States Orkin Full time

    Overview: Were the Industry Leader Because of Leaders Like You. When youre an Orkin Service Manager, youre quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a pro at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You...

  • Service Manager Trainee

    2 days ago

    Colorado Springs, United States Orkin Full time

    Overview: Were the Industry Leader Because of Leaders Like You. When youre an Orkin Service Manager, youre quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests. Our Service Manager is a pro at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You...

  • Service Order Manager

    5 days ago

    Colorado Springs, United States EMCOR Group Inc. Full time

    About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service,...

  • Client Service Specialist

    2 months ago

    Holly Springs, United States Tushar Barot - Supreme Insurance Services Full time

    Job DescriptionJob DescriptionSupreme Insurance is a well-established agency Headquarters based in Holly Springs, NC.Who is an insurance producer? An insurance producer is a licensed salesperson working for an insurance agency. The main goal of the insurance producer is to acquire new customers and cross-sell new policies to existing customers of the...