Bilingual Spanish Receptionist/Scheduler
2 weeks ago
Shift Schedule: Monday-Friday: 9AM-5PM
Hours Per Week: 35
SUMMARY
The Receptionist-Scheduler is the point of contact for all clinic program participants. This employee manages the clinic appointments and overall schedule for each clinician, both for the clinic and its satellite locations, greets persons coming in to the clinic, answers the phone, and participates in making sure that the office runs smoothly.
DUTIES AND RESPONSIBILITIES
Responds helpfully and appropriately to incoming communications by phone, email, and fax, and/or redirects the communications to appropriate parties
Greets people on arrival at the clinic and informs appropriate parties of their arrival
According to clinicians’ instructions, in the clinic’s electronic record keeping system, schedules all face-to-face and telehealth clinical appointments for all clinicians at the clinic and all satellite locations, schedules return appointments on checkout, and reschedules canceled and missed appointments
Makes all appointment reminder calls, and documents them in the system
Updates patient demographic information in the system
Checks in patients on arrival at the clinic, including verifying insurance and demographic information, collecting co-pays and balances, and processing credit and debit cards
Daily, checks in or cancels each scheduled appointment for every location, based on information received from clinicians
Runs reports specific to schedule and provider including kept appointments, rescheduled appointments, and no-shows
Scanning, filing, and other clerical tasks, as needed
Participates in ordering supplies and maintaining inventory
Participates in opening and/or closing the clinic and maintaining the waiting area and other common areas
Participates in providing support to patients with arranging transportation as needed
Participates in department meetings, regular supervisory conferences, and other meetings and trainings as required
Other duties as may be required
QUALIFICATIONS
High school diploma or GED; Bachelor’s degree preferred
1-2 years of relevant experience, preferably in a clinic/healthcare setting
Bilingual English/Spanish required
Computer proficiency required and database/electronic health record experience preferred
Meticulous attention to detail, results oriented, and strong organizational skills
Pleasant, welcoming demeanor; enjoys interacting with colleagues and community
Ability to work under pressure
Ability to work independently and seamlessly as part of a team, demonstrating flexibility, adaptability, and creativity
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