Tech Support

2 weeks ago

Somerville, United States Cloudious LLC Full time
Job DescriptionJob Description

Job Title: Tech Support

Work Location : Raritan NJ

Job Description

  • CAR T Local Tech Support Role
  • The MLL Laboratory CAR T Run Support Lead will provide laboratory computing and scientific application support to all scientists associated with the CAR T manufacturing pods and QC Labs This is an onsite role in Raritan NJ The Lead will be working with Scientific Staff Enterprise Application Support Teams Infrastructure Vendor Service Engineers Facilities and BUIT Ops to support the manufacturing operations

Responsibilities

  • Manage requests incidents from Laboratory Scientists and assist with build and maintenance of their Lab IT Instrumentation
  • Working in a life science laboratory environment including GxP environments
  • Assist Instrument Vendors with PC installation and network connection to the Lab Network
  • Maintain documentation of stand alone scientific applications and configuration in run books
  • Manage the Lab Systems Inventory and Application repository
  • Deploy standardized PC hardware and deploy to laboratory environment
  • Maintain Lab Systems in Active Directory Operational Units and GPO
  • Maintain Operating System Patch levels using Push Management policy and tools
  • Maintain and support Laboratory PC Backup Systems
  • Assist with defined project deliverable manage lab system maintenance and provide oversight for the successful execution of services
  • Work with Scientific Staff lab systems infrastructure and security aligning in the review and execution of support and maintenance work
  • Provide work updates tracking monthly financial reports and monitoring work planning activities and contract spend
  • Review and or update procedures for the ongoing maintenance of lab systems

Qualifications

  • Possess a problem solving mindset
  • Bachelor's Degree in Information Technology or similar field
  • 5 years of experience in the following
  • o Information technology support role for laboratory computing operations
  • o Working in a life science laboratory environment including GxP environments
  • o PC hardware and troubleshooting connectivity to Enterprise Network Services
  • o Lab instrument connection configuration integration and maintenance support
  • o Support Microsoft Windows OS in Enterprise Active Directory Environment
  • o Managing OS Images and data backup systems
  • o Maintaining scientific instrumentation and software in a validated environment
  • Experience with Waters Empower SDMS eLIMS or similar instrument systems
  • History of successful independent and collaborative work in individual and team environments
  • Possess strong written and oral communication skills
  • GxP knowledge and understanding

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