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Service Advisor

2 months ago

Superior, United States All Open Positions Full time $25 - $30
Job DescriptionJob DescriptionDescription:

We're seeking a talented Service Advisor to join the Boyer Trucks Team


Boyer Trucks has been in business since 1927 and proudly became a part of the Transwest family in 2019. Boyer Trucks is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Boyer Trucks is dedicated to driving success in the transportation industry.


Why Join the Boyer Trucks Team?

- Exceptional Leadership

- Beautiful, Updated & Clean Work Environment

- Competitive PTO & Benefits Packages

- Bonus Eligible Position

- Company Training

- Opportunities for Advancement

- Flexible Scheduling Options

- Quick & Efficient Interview Process


Apply today and thank yourself tomorrow



WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

  • Medical, Dental, and Vision Insurance
  • Life (Voluntary and Employer Paid) and Disability Insurance
  • 401(K) with company match beginning with your first contribution.
  • HSA match up to $800 per year.
  • FSA (Flexible Spending Account)
  • Paid Time Off, Sick Time, and Company Paid Holidays
  • Employee Car Discount Program


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Listen to the customer description of the problem(s) or service(s) needed.
  • Determine the type of service(s) required and prepare a service order.
  • Engage in upsells and promotions for additional equipment and services.
  • Obtain customer authorization and signatures for all repairs.
  • Present the repair order to foreman for dispatch.
  • Prepare and present the customer with quotes for all repairs.
  • Communicate with the customer and foreman during repairs.
  • Work with the foreman to ensure the repair is completed.
  • Prepare and invoice repair order (RO).
  • Contact the customer for pick up or delivery.
  • Ensure that a secured payment is made prior to releasing serviced vehicles.
  • Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
  • Answer service calls.
  • Additional duties as assigned.
Requirements:

WORK ENVIRONMENT & PHYSICAL ABILITIES:

  • Required to perform work inside and outside, in all-weather situations, at the shop division location.
  • Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
  • Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
  • Must be able to operate simple, complex and heavy-duty machinery.
  • Normal range of hearing and vision.


REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

  • High School diploma or equivalent.
  • Valid Driver's License and MVR in good standing.
  • Ability to multi-task.
  • Someone who is detail-oriented.
  • Excellent written and verbal communication skills.
  • Ability to work any shift if needed.
  • Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.


PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

  • Previous experience as a service writer or advisor.
  • Knowledge of diesel engines, gas engines, drive train and suspension.
  • Heavy and medium duty truck industry experience.
  • CDL Preferred


JOB DETAILS:

  • Type: Hourly
  • Compensation Range: $25 - $30
  • Bonus Eligibility: Yes
  • Reports To: Service Manager
  • Shift: 2nd
  • Closing Date: Open Until Filled