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Community Care Navigator

3 months ago

Chicago, United States CINQCARE Full time
Job DescriptionJob Description
CINQCARE
Community Care Navigator
Position Description
Overview
The Community Care Navigator (CCN) reports to the Director of Care Coordination. They should embody CINQCARE’s core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At CINQCARE, we don’t have family members or customers – we have Family Members.
The Community Care Navigator (CCN) conducts basic health assessments, assists family members and their families/care givers to identify needs, provides basic health information, and make appropriate referrals through home visits and telephonic outreach.

Primary Responsibilities
The Community Care Navigator (CCN) will have the following responsibilities:
  • Responsible for establishing trusting relationships with family members and their families while providing general support and encouragement.
  • Travel to family members’ homes to conduct remote physical exams under the guidance of the POD Nurse Practitioner or MD
  • Provide ongoing follow-up, basic motivational interviewing, and goal setting with family members/families/care givers.
  • Follow – up with family members via phone calls, home visits and visits to other settings where family members can be found.
  • Work closely with medical providers to help ensure that family members have comprehensive and coordinated care.
  • Work collaboratively with other clinical personnel assigned to the same family members.
  • Knowledgeable about community resources appropriate to needs of family members/families.
  • Responsible for providing consistent communication to Cinq Care Pods and supervisor to report on family member/family status.
  • Act as a family member advocate and liaison between the family member/family and community service agencies.
  • Record family member care information in the EMR and other software no later than 24 hours after family member contact.
  • Help family members set personal health related goals and attend appointments.
  • Provide referrals for services to community agencies as appropriate.
  • Help family members connect with transportation resources and provide appointment reminders in special circumstances.
  • Exhibit excellent working relations with family members, visitors, and staff
  • Attend regular staff meetings, training, and other meetings, as requested.
  • Always maintain HIPPA compliance.
General Duties
The Community Care Navigator (CCN) will have the following duties:
  • Leadership: The Community Care Navigator (CCN) will lead in defining and executing strategies and solutions to create business value in care coordination. Apply and actively share knowledge, expertise, and best practices with team.
  • Strategy: The Community Care Navigator (CCN): (1) improve outcomes for CINQCARE’s Family Members; (2) Accepts and readily adapts to changing priorities, new ideas, strategies, procedures, and methods.
  • Collaboration: The Community Care Navigator (CCN) will work closely with other business divisions to learn their needs and internalize their knowledge. Addresses all CINQCARE’S Family Members’ concerns in a timely and efficient manner.
  • Knowledge: The Community Care Navigator (CCN) will maintain a strong, effective, on-going working relationship with assigned CINQCARE’S Family Members. Maintains competence through continuing education and in-service training.
  • Culture: The Community Care Navigator (CCN) is accountable for creating a productive, collaborative, safe and inclusive work environment for their team and as part of the larger Company. Represents CINQCARE and its subcontractors by displaying a respectful and caring manner to our Family Members and their families.
Qualifications
The Community Care Navigator (CCN) should have the following qualifications:
  • Education: Associate degree required; B.S or B.A. preferred.
  • Experience:  One year in a health services environment. Experience as a Community Health Worker or equivalent preferred. Familiarity with primary care practices preferred. Proficiency in all Microsoft Office applications.
  • Entrepreneurial: CINQCARE seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations. This position is accountable for ensuring CINQCARE is positioned to innovatively deliver on its promise.
  • Communication: Excellent verbal, written communication, and presentation skills; ability to clearly articulate and present concepts and models in an accessible manner to CINQCARE’s team, investors, partners, and other stakeholders.
  • Relationships: Ability to build and effectively manage relationships with business leaders and external constituents.
 
  • Culture. Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding, and entrepreneurial Company.
 
  • PHYSICAL DEMANDS 
Requires sitting and standing associated with a normal office environment. Manual dexterity 
needed using a computer keyboard. While performing the duties of this position, the employee is regularly required to talk or listen. The employee needs to be able to see and frequently is required to use hands or fingers, handle, or feel objects. The employee is frequently required to stand, walk, sit; and reach with hands and arms.  Ability to travel frequently by car and/or public transportation.

Work Environment:
  • Will require regular travel to family members’ homes, physician offices, hospitals, sub-acute facilities, community partners, and non-home-based market offices.
  • Requires in-home visits.
  • The noise level is usually moderate.


Location: Hybrid: Will/May make visits to patient homes, hospitals, facilities, Cinq Care practices and Cinq Care main offices

Compensation: $60,000 annually 

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