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Field Engineer

3 months ago

Fort Lauderdale, United States Bluetide Communications Full time
Job DescriptionJob DescriptionSalary: $15 to $30 an hour

Key Responsibilities:

  1. On-site Support:
    • Visit client locations to install, configure, and maintain various IT systems, including phone systems, cameras, and network infrastructure.
    • Troubleshoot hardware and software issues and resolve them in a timely manner.
    • Ensure all on-site work is performed efficiently and with minimal disruption to the client's operations.
  2. Remote Monitoring and Management (RMM):
    • Respond to alerts, diagnose issues, and initiate corrective actions remotely when possible.
  3. Client Interaction:
    • Build strong client relationships by providing exceptional customer service and technical support.
    • Clearly communicate technical concepts to non-technical clients, addressing their questions and concerns.
  4. Technology Installation and Configuration:
    • Install and configure communication systems, security cameras, and network equipment.
    • Ensure that all systems are set up to meet client requirements and industry standards.
  5. Network Infrastructure:
    • Assist in the implementation of network infrastructure solutions, including routers, switches, firewalls, and wireless access points.
    • Perform network diagnostics, troubleshooting, and optimization.
  6. Documentation:
    • Maintain detailed records of on-site visits, configurations, and troubleshooting activities.
    • Provide accurate documentation to support billing and reporting requirements.


  1. Training and Knowledge Transfer:
    • Train clients and end-users on the proper use of IT systems and technologies.
    • Share knowledge and insights with colleagues to enhance team expertise.





Qualifications:

  • Bachelor's degree in information technology, computer science, or a related field, or equivalent experience and certifications.
  • Relevant industry certifications such as CompTIA A+, Network+, Security+, and vendor-specific certifications (e.g., Cisco, Microsoft).
  • Proven experience in on-site technical support, installation, and maintenance of IT systems.
  • Proficiency in remote monitoring and management (RMM) tools and network monitoring solutions.
  • Strong knowledge of communications systems, phone systems, security cameras, and network infrastructure.
  • Excellent problem-solving and diagnostic skills.
  • Strong customer service and communication skills.
  • Ability to work independently and as part of a team.
  • A valid driver's license and the ability to travel to client locations as needed.

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