Property Operations Service Manager

4 weeks ago


Stamford, United States RiverSky Builders LLC Full time
Job DescriptionJob DescriptionBoutique Property Management company in Stamford Connecticut managing 5 communities with approximately 400 units is seeking a service manager a key role within the company, responsible for overseeing the service department and ensuring high-quality customer interactions, reports, and repairs.

Key Responsibilities:
  • Managing the service department team.
  • Handling customer service interactions and resolving complaints or concerns.
  • Maintaining strong relationships with customers and third-party vendors.
  • Bidding and maintain required service contracts
  • Ensuring repeat customers through excellent service.
  • Overseeing administrative tasks, such as managing invoices, processing orders, and tracking inventory.
  • Setting up and maintaining a service desk, improving its efficiency.
  • Auditing work and customer service to meet the companys standards and goals.
  • Keeping up-to-date with industry regulations, standards, and innovations.
Requirements:
  • A bachelors degree in business, administration helpful but not a requirement
  • Previous sales and management experience may be advantageous.
  • Strong knowledge of the industry.
  • Excellent leadership, communication, sales, and customer service skills.
  • Computer literacy and good organizational skills are essential.



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