Desktop Services Manager

3 weeks ago

Stamford, United States Gotham Technology Group Full time

THIS IS A CONTRACT TO HIRE OPPORTUNITY


Responsibilities:

- Manage a team of desktop support engineers, technicians, and analysts.

- Develop and implement desktop support policies, procedures, and best practices to ensure efficient and effective service delivery.

- Oversee the installation, configuration, and maintenance of end user compute, including hardware, software, and maintenance.

- Coordinate with other IT teams to resolve complex technical issues and escalate tickets as needed.

- Monitor and analyze desktop performance metrics, identifying areas for improvement and implementing solutions to enhance productivity and user satisfaction.

- Develop and maintain documentation for desktop systems, including standard operating procedures and troubleshooting guides.

- Manage desktop security measures, including antivirus software, encryption protocols, and access controls.

- Stay informed about emerging technologies and industry trends to recommend enhancements and upgrades to desktop systems.

- Collaborate with stakeholders to understand their desktop computing needs and provide solutions that align with organizational goals.

- Develop and manage the desktop support budget, including forecasting expenses and optimizing resource allocation.

Qualifications:

- Proven experience in desktop support or a similar technical role, with at least 5 years of experience in a leadership or managerial position.

- Strong technical knowledge of desktop operating systems (e.g., Windows, macOS, Linux), hardware components, and software applications.

- Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.

- Demonstrated problem-solving abilities and a customer-focused mindset.

- Experience with IT service management tools (e.g., ServiceNow, Remedy) and remote desktop support technologies.

- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.

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