Hospitality Front Desk Agent Full-Time, Overnight Shift

4 weeks ago


Bethesda, United States Project 216 LLC Full time
Job DescriptionJob DescriptionAbout the Position:
This is an Essential Position which means you are required to report to work in inclement weather, and during emergency events without delay or disruption.

This position is Full-Time, Sunday through Thursday Overnight Shifts (11:00 PM - 7:00 AM); 40 Hours per week. Must be able to work some Holidays and other shifts, as needed.

Must be able to attend initial 1 to 2-week mandatory training during daytime hours M-F.

Requirements:
  • Customer Service Experience or Hotel Experience
  • Demonstrates excellent written and oral communication skills.
  • Demonstrates database management knowledge / skills.
  • Proficient aptitude for using MicroSoft Office application.
Responsibilities:
  • Provide best customer service practices
  • Greet, check in, and checkout the Lodge guests
  • Answer and direct all phone calls
  • Generate and distribute night audit reports
  • Respond to emergency situations
  • Apply policies and procedures
  • Prepare room inventory
  • Maintain room availability
  • Arrange campus shuttle transportation
  • Assign room keys accordingly
  • Assist guests with locked safes
  • Maintain a clean, safe, fully stocked and organized work area
  • Check and balance all future reservations for patients
  • Provide daily continental breakfast for all guests
  • Process reservations on the Visual One system
  • Resolve guest complaints within scope of authority; otherwise refer the matter to the management
  • Balance all shift audits in order to correct any errors that might impact patients/caregivers stay at the Lodge
  • Coordinate repairs with maintenance team
  • Assist in dealing with problems as they arise and day-to-day trouble shooting
  • Ensure that shift handovers and briefings are carried out



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