Regional Director of Operations

2 weeks ago

Omaha, United States Agemark Full time
Job DescriptionJob Description

Are you a leader who others want to follow?

Do you have experience in senior housing and leading teams?

Do you have a passion for seniors and helping them live their best life?

Do you believe in giving it your all every day and leading by example?

If this is you – continue reading

Agemark Senior Living is looking for a Regional Director of Operations near the Omaha, NE area (must be able to drive to multiple Omaha area properties weekly). Must have senior housing experience, this is a requirement. At Agemark we work hard to serve and uplift our communities and their staff. We also like to have fun and be part of an amazing team. In return, we offer a supportive environment that allows you to break away and recharge the batteries when needed. We believe in mentoring and coaching to grow our people to meet their personal and professional goals and be the best they can be. Our Regional Directors of Operations have a voice to directly share ideas, concerns, and opinions with upper management – no red tape or going through the channels. This position is the liaison between upper management and community operations and is critical to the success of the region.

You’ll be responsible for assisting in the overall operations of the company including but not limited to fiscal management, process improvement, creating efficiencies and finding growth areas, staff coaching & mentoring, contracts, building/facilities, state regulations, licensing, and all other functions to make the individual properties and the company successful. Responsible for all these aspects for a specified region of properties to help assure success.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provide guidance, support, and direction to the properties within the assigned region that mirrors the adopted mission and core values of the company.
  • Responsible for each property in the region to achieve and surpass sales, profitability, NOI, and business goals and objectives.
  • Will demonstrate all corrective actions needed to assist a property that is not meeting standards.
  • Responsible for the measurement and effectiveness of all processes internal and external.
  • Provides timely, accurate, and complete reports on the operating condition of the assigned region as needed.
  • Spearheaded the development, communication, and implementation of effective growth strategies and processes for the region.
  • Collaborate with the COO and the other members of the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
  • Motivate and lead the leadership at the properties; provide mentoring and coaching to leaders in the properties as needed.
  • Adjust approach, communication style, and speed of service delivery & expectations to each person and each community.
  • Help foster a success-oriented, accountable environment within the assigned region and company.
  • Represent the company with clients, investors, and business partners.
  • Will drive results for each property in the region in the areas of staff satisfaction, customer satisfaction, financial well-being, occupancy, and compliance
  • Assist properties with their financials and assist directors in understanding how to read the information.
  • Travel to properties a minimum of quarterly or as needed and as requested.
  • Assist with the opening or acquisition of new properties.
  • Assist in managing and leading properties that are void of a leadership position. This may include extended travel.
  • Take part in recruiting & training new Directors & leadership team members at properties as well as management team members as requested.
  • Communicate effectively with all team members and members of senior leadership
  • Continuously consider the high-level, broad impacts, and outcomes when making decisions
  • Assist Directors and other team members in being proactive and forward-thinking to help anticipate future needs

COMPETENCIES

  • Leadership
  • Strategic Thinking
  • Results Driven
  • Business Acumen
  • Problem Solving
  • Fiscal Management

QUALIFICATIONS

  • Bachelor's degree in Marketing, Business, Public Health, Geriatrics, or similar required.
  • Minimum of 5 years in a management-level position within the senior housing industry required.
  • Minimum of 5 years managing staff required
  • Extensive knowledge of all regulatory requirements and state-specific requirements, OSHA, and fire codes, as well as any state or Federal compliance.
  • Must have an active RCFE license.
  • Must have strong interpersonal, problem-solving, and time management skills, and the ability to adhere to strict confidentiality guidelines.
  • Excellent verbal/written communication and problem-solving skills
  • Highly skilled in fiscal management.
  • Proficient computer skills
  • Must be detail-oriented and accurate
  • Ability to communicate with individuals at all levels within the company and with various business contacts outside of the company in an articulate, professional manner
  • Ability to work as needed including possible weekends and evenings
  • Ability to work independently and/or interact with team members at all levels and promote teamwork
  • Ability to recognize improvement opportunities
  • Ability to travel to properties annually and on an as-needed basis.
  • Excellent people skills, with an ability to partner with a dynamic leadership team.
  • Possess personal qualities of integrity, credibility, and commitment to corporate mission.
  • Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems.

EOE

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