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Field Service Engineer

3 months ago

Chicago, United States Juki America, Inc. Full time
Job DescriptionJob DescriptionSalary:

Job Overview 

 

Support Juki Surface Mount Technology (SMT) Equipment and Plated Through Hole (PTH) Equipment. Support Juki customers on SMT Stencil Printer Machines, 3D Solder Paste Inspection (SPI) Machines, SMT Pick & Place Machines (Mounters), Odd Form Insertion Machines, 3D Automated Optical Inspection Machines (AOI), Selective & Stamp Soldering Machines, Essegi Intelligent Storage products and Automated Mobile Robots (AMR), and Conveyors used in Electronics Circuit Board Assembly.  Focused on SMT Juki core products in placement, insertion and storage.  

 

Job Purpose 

 

Provide direct onsite customer service to include installation, warranty, courtesy and/or paid service for Juki SMT customers.  

 

Duties and Responsibilities 

 

  • Work with the Regional Service Manager to provide an accurate paid service quotation upon request from customer.

 

  • Provide area warranty and courtesy visit service support to customers.

 

  • Install and service Juki SMT Automation Systems in local service area primarily, and outside areas as assigned by Regional Service Manager secondarily.

 

  • Recondition and refurbish used machinery for resale.

 

  • Provide technical support for trade shows and equipment demonstrations as required.

 

  • Coordinate with Operations department to order parts required for service visits, parts return and warranty issues via the RMA coordinator.

 

  • Work with Regional Service Manager to obtain information from agencies outside of Juki to find solutions to service issues.

 

  • Provide installation training for customers.

 

  • Complete and file appropriate paperwork such as Field Service Reports, Post Installation Checklists, Return Material Claim Notices, Technical Assistance Claim Notices, etc. in accordance with company policies and practices.

 

  • Assist others in the development of technical documentation such as training material and service bulletins.

 

  • Work to ensure that customers are delighted with Juki machines and services.

 

  • Attend machine training courses for new equipment as needed.

 

Qualifications and Skills  

 

  • 3 years previous technical training, experience with electro-mechanical equipment and related communication/machine control software (embedded Windows operating systems) is preferred.  

 

  • Formal schooling and certification from a technical college, military school or other accredited institution or engineering or technical subject matter is desirable.

 

  • Able to maintain, create and focus on documentation, detail, and records.

 

  • Proficiency with Microsoft Suite of products including any Virtual/Mixed Reality apps.   

 

  •   Professional communication skills and data organization experience. 

 

  •   Self-Starter with the ability to work without direct supervision. 

 

  •   Solution-oriented mindset

 

  •   Knowledge and experience with Juki SMT machines and line solutions is preferred.  See www.jukiamericas.com for full product portfolio. 

 

Specific experience with: 

Juki Mounters (KE-2010, KE-2020, KE-2050, KE-2060, KE-2070, KE-2080, FX-3, KE-3010, KE-3020, RX-6, RX-7, RS-1R, JM-10, JM-20, JM-100) 

Essegi (ISM-2000, ISM-3600, ISM-3900, ISM-400, ISM-500) 

Inertec Selective Solder (Cube, I-Cube) 

GkG Stencil Printers (G-Titan, P-MAX, G-Star) 

 

**Travel is Required and is estimated at 75%** 

 

Pay: Competitive Salary based on experience level and job location 

 

Company Benefits 

  • 401(k) Plan with Company match 
  • Health insurance 
  • Dental insurance 
  • Disability insurance 
  • Health savings account (HSA) 
  • Life insurance 
  • Paid time off (PTO) 

remote work