Current jobs related to Banquet Server - Alexandria - Knute Nelson

Scope

• Works primarily in banquet rooms and off premise, assists with food and table prep after every event. May occasionally need to assist in Pioneer Grill restaurant.
• Offer superior customer service, ensures food safety, and maintains a clean and orderly dining and banquet room.
• Responsible for serving buffet or plated meals to customers quickly, efficiently and with complete knowledge of food and alcohol menus. Respond to guest requests as needed.
• Responsible for set up and cleanup of all banquet functions.

Knute Nelson Values

Christian Heritage

We believe that our Christian heritage is an integral part of the care we provide.

Valuing People

We believe that our success depends on an engaged workforce that is able to carry out meaningful work, has a clear organizational direction and the opportunity to learn in order to achieve a high standard of performance.

Customer-Focused Excellence

We will seek to understand our customer’s desires, respond to their voice and deliver a valuable experience.

Community Engagement

We believe we are an integral part of the communities we serve and will invest time and resources to benefit the communities, which will benefit those we serve.

Stewardship

We believe we must be good stewards of our financial resources to ensure adequate funds are available to fulfill our mission.

Competencies

• Accountability and Trust - Relentless about accomplishing company priorities. Identifies what needs to be done and proactively takes prompt action to accomplish objectives and achieve goals. Has a strong sense of urgency about solving problems and striving for excellence in performance to company strategies and goals. Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair and ethical manner toward others and demonstrates a sense of organizational responsibility, confidentiality and commitment of service.
• Customer First Attitude - Makes the customer experience a primary focus of one’s actions; is accessible and provides prompt service. Develops and sustains mutually beneficial customer relationships. Quickly and effectively solves customer problems. Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust.

Education and Experience Required

• Experience in food service as a server in a restaurant setting is preferred.
• Exceptional customer service skills and the ability to work calmly and effectively under pressure.
• Must have excellent people skills, outgoing personality and be self-motivated and organized.
• Must be committed to quality service, and to increase food and beverage knowledge.
• Must have an ability to work with changing priorities.
• Able to physically perform the duties required by the position.
• Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors.

Key Responsibilities

• Customer Service - Warmly greets and acknowledges guests upon arrival. Greet all customers with enthusiasm and friendliness. Answer customer questions about food, beverages, and our facilities accurately and in a friendly manner. Develop relationships with residents to know food preferences and increase efficiency. Provide the highest level of service in accordance with our standards. Maintain a professional appearance at all times. Ensure that guests have a positive and memorable experience.
• Dining Services - Inform customers of daily specials. Present menus to customers and answer questions about menu items, making recommendations upon request. Maintain full knowledge of menus, recipes, and other pertinent information. When asked, explain how various menu items are prepared, describing ingredients and cooking methods. Accurately takes guest orders. Communicate with chefs and cooks to ensure customer satisfaction. Identify food orders when ready and delivers items to tables in a timely manner. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Correctly and precisely calculates each customer check or correctly records resident meal in point of sale system. Collect payments from customers and accurately processes payment.
• Food Safety and Sanitation - Responsible for constant sanitation, organization, and proper food handling. Maintain a safe, clean, organized, and stocked work area. Follow all safety and sanitation policies.
• Setup, Cleaning and Stocking - Prepare tables for meals, including setting up items such as linens, silverware, and glassware. Remove dishes and glasses from tables. Clean dishes, equipment and work area according to established procedures and schedules. Clean tables after customers have finished dining. Keep all supplies stocked in serving areas such as coffee, tableware, linens, condiments, etc.
• Team Participation - As a member of the team, actively participate in team activities, meetings and processes. Promote team-building concepts. Maintains professional relationships with all coworkers. Assist in the orientation of new team members as assigned. Effectively collaborate with staff to promote the residents’ total well-being. Act as an advocate for residents.
• Other Duties as Assigned - The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

Reports To

Dining Room Manager