Cust Svc Rep

Position Title & Code: Cust Svc Rep

Location: Washington, DC

Project End Date: 09/30/2024 (With Possible extension to next fiscal year)

Complete Description:

Duties and Responsibilities:
a. Provide assistance and information to taxpayers on all business, income and real property taxes and related fees;
b. Answer inquires to basic business registration, income and real property via telephone and written correspondence;
c. Research, establish and update all business tax accounts via an online system;
d. Review and adjust business registration, real property and income tax accounts which require correction and/or refunds;
e. Receive and control business and income undeliverable refund checks;
f. Receive and process requests for waivers of penalties and interest on select accounts;
g. Input and update existing database accurately;
h. Determine and register applicable tax liabilities for all taxes and fees administered by OTR;
i. Receive and respond to general correspondence pertaining to business, income, real property and other related taxes and fees;
j. Research and prepare response for management signature;
k. Track and maintain data necessary for production reports, and
l. Input and update existing database accurately.

Qualifications:
a) A high school diploma or equivalent with a minimum of two (2) years of
experience in the field or related area;
b) Ability to communicate effectively both orally and in writing to a variety
of audiences;
c) Ability to research and interpret tax laws, regulations and policies; and
d) Ability to perform basic business applications Microsoft Outlook and
Microsoft Suites (Word, Excel, Access, etc.).

Skill Assessment: (Please include the years of experience last used and brief description on skills below, information is to be submitted along with the resume)

Skill

Required / Desired

Amount of Experience

Years Used

Short Brief Description

Project

Customer Service Experience

Required

2 years

Knowledge of income and property tax

Required

2 years

Data Entry Experience

Required

2 years

Experience creating and managing database

Required

2 years

Banking Experience

Required

2 years