Cust Svc Rep

Job DescriptionJob DescriptionJob Description:
Short Description:
Cust Svc Rep

Complete Description:
Provide assistance and information to taxpayers on all business, income and real property taxes and related fees;
Answer inquires to basic business registration, income and real property via telephone and written correspondence;
Research, establish and update all business tax accounts via an online system;
Review and adjust business registration, real property and income tax accounts which require correction and/or refunds;
Receive and control business and income undeliverable refund checks;
Receive and process requests for waivers of penalties and interest on select accounts;
Input and update existing database accurately;
Determine and register applicable tax liabilities for all taxes and fees administered by OTR;
Receive and respond to general correspondence pertaining to business, income, real property and other related taxes and fees;
Research and prepare response for management signature;
Track and maintain data necessary for production reports, and
Input and update existing database accurately.

Qualifications:
A high school diploma or equivalent with a minimum of two (2) years of experience in the field or related area;
Ability to communicate effectively both orally and in writing to a variety of audiences;
Ability to research and interpret tax laws, regulations and policies; and
Ability to perform basic business applications Microsoft Outlook and Microsoft Suites (Word, Excel, Access, etc.).

Skills:
Customer Service Experience. Required 2 Years
Knowledge of income and property tax. Required 2 Years
Data Entry Experience. Required 2 Years
Experience creating and managing database. Required 2 Years
Banking Experience. Required 2 Years

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