Line Service Technician

3 weeks ago

Alcoa, United States Cirrus Design Corporation Full time
Job DescriptionJob Description

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary

The Cirrus Aircraft Line Service Technician ensures every guest receives excellent service by providing a safe, clean, welcoming and comfortable aviation experience. He or she participates in fueling and servicing aircraft, along with accommodating other guests’ needs while adhering to the Cirrus Service Culture Handbook. Secondary duties include assisting Flight Operations with fleet administrative duties, including aircraft tracking, scheduling and maintenance tracking, inventory tracking and supply ordering.

**This position will have a schedule of Tuesday-Friday 6am-430pm.

Duties and Responsibilities/Essential Functions

  • Provide the highest level of safety and service possible in a dynamic and challenging work environment.
  • Marshall incoming aircraft and provide a warm welcome to guests.
  • Assist guests with luggage, provide refreshments, and record guests’ needs in a professional manner.
  • Park and secure aircraft as appropriate after guests’ needs have been met.
  • Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with flight data subscriptions. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
  • Monitor and amend SR2X and SF50 ferry departure schedule as required to maintain efficient flight operation schedule.
  • Adjust pilot schedules as needed to accommodate variety of flight operations requests.
  • Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles.
  • Maintain fueling and customer records in CRM software.
  • Assist with aircraft delivery preparation.
  • Organize and maintain Line and Flight Operations equipment inventory.
  • Assist with general cleaning of Cirrus facilities.
  • Perform other duties as requested, directed or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school or equivalent combination of education and experience is required. Excellent customer service and written and verbal communication skills required. A good understanding of Microsoft Word, Excel, Access, and Outlook is required. Applicant must be able to work as part of a team, as well as individually. Weekend work will be required. Applicant must possess a valid driver’s license.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Excellent communication skills, both written and verbal
  • Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)
  • Technical skills: provides accurate, neat, and thorough work; pursues training and professional development; and strives to continuously build knowledge & skills and share expertise with others.
  • Continuous Improvement: Generates and uses creative ideas to improve processes and services; adapts to change, works in an organized manner, uses time efficiently; and displays a positive outlook.
  • Dependability/Initiative: Assumes ownership of actions; follows instructions, offers ideas, and follows through on commitments; volunteers readily and offers to help and assist when work is complete; and commits to additional hours when necessary.
  • Attendance: Punctual; observes appropriate break and meal periods; acceptable attendance record; properly utilizes time clocks & time off request forms.
  • Organizational Support: Supports organizational goals, objectives, & values; adheres to all company policies & procedures; observes safety & security procedures; 6S (sort, straighten, shine, standardize, sustain, safety).

Ensures Exceptional Customer Service:

  • Energizes the Cirrus Service Essentials
  • Empowers employees to provide excellent customer service.
  • Strives to improve service performance.
  • Anticipates guests' needs and responds promptly.
  • Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Handles guest problems and complaints.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

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