Patient Transporter
3 months ago
Job purpose
- The Patient Transporter transports patients to and from the facility in a punctual, timely and professional manner. This may include assisting patients inside and outside the facility. Please note, this position may have a flex schedule, meaning start time and/ or end time may fall outside of our tradition 8:00-5:00, M-F business hours, depending on procedure schedules on any given day.
Duties and responsibilities
· Greets patients, introduces self, and provides transportation in a company owned vehicle from the patient’s home to the facility.
· Establishes and maintains communication with patients and coworkers to improve quality of service and patient satisfaction.
· Respects and protects patient confidentiality by keeping sensitive patient information private.
· Follows all protocols and procedures to ensure safe delivery of patients, their possessions, supplies, etc.
· Maintains a secure and clean work environment by adhering to standards and regulations that are set forth by the facility, local and federal agencies.
· Offers comfort and support to patients and families.
· Presents a professional image and customer focus.
· Cross-trains on EMR to help check in and/or scrub schedules when needed.
· Practices teamwork by helping others willingly and communicating in a professional manner.
· Updates job knowledge by participating in educational opportunities; reading professional publications.
· Operates standard office equipment (e.g. copier, personal computer, fax, etc.).
· Has regular and predictable attendance.
· Adheres to Advanced Pain Care’s Policies and procedures.
· Performs other duties as assigned.
Requirements:Qualifications
Education: Requires a high school diploma or GED, and current CPR or BLS certification, or must be obtained within 30 days of hire.
Current driver’s license and clean record is required.
Experience: One or more years in a healthcare setting and/or transportation experience preferred
Knowledge, Skills and Abilities:
· Clear and precise communication
· Ability to operate a company vehicle responsibly
· Effectively manages day by organizing and prioritizing
· Possesses excellent customer service skills and abilities
· Protects patient information and maintains confidentiality
· Knowledge of general medical terminology
· Organizational skills and ability to identify, analyze and solve problems
· Works well independently as well as with a team
· Strong written and verbal communication skills
· Interpersonal/human relations skills
Working conditions
Environmental Conditions: Medical Office environment
Physical Conditions:
· Must be able to work as scheduled – typically business hours are 8:00 – 5:00 M-F
· Must be able to sit and/or stand for prolonged periods of time
· Must be able to bend, stoop and stretch
· Must be able to lift and move boxes and other items weighing up to 30 pounds.
· Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.
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