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Retail Office Manager/Customer Service

2 months ago

Shelbyville, United States Gillman Home Center Full time
Job DescriptionJob Description

The office manager will work about 20 hours a week completing office tasks and the other 20 hours a week as cashier/customer service associate on the sales floor. 

Essential Functions:

  • Provide excellent service to customers.

  • Treat all team members, vendors, and customers with courtesy and respect.

  • Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.

  • Answer store telephone, transfer calls/take messages, etc.

  • Count money and reconcile cash from previous day’s sales.

  • Update all daily reports (daily journal, sales/credit card report and over/short).

  • Review cashier reports to find cash over/shorts.

  • Apply payments to A/R accounts as they are received.

  • Pick up mail daily and distribute to the appropriate team members.

  • Email Do It Best invoice summary, including the inventory receipt number, to the Central Office daily.

  • Email non-Do It Best invoices, including the inventory receipt number, to the Central Office daily.

  • Help resolve issues with purchase orders before sending to Central Office.

  • Turn in all necessary paperwork to central office.

  • Utilize packing slips to accurately receive inventory into Spruce. Scan all packing slips with bar code sticker into Spruce.

  • Help update and maintain the accuracy of rewards member database.

  • Check email frequently throughout the day and correspond as needed.

  • Order office supplies for store.

  • Provide in store support as needed including, but not limited to ringing out customers, price changes, cycle counts, other customer service duties, etc.

  • Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.

  • Help out in other departments as necessary.

  • Follow all company policies and procedures.

  • Other duties as assigned.

Work Competencies:

  • Customer Service

  • Teamwork

  • Attention to detail

  • Organization

Supervisory Responsibility: This position does not directly supervise anyone.

Work Environment: While performing the duties of this job, the employee is inside the store. The noise level in the work environment is usually low.

Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

  • Prolonged periods of sitting, standing and walking throughout the day.

  • Must be able to lift up to 10 lbs occasionally.

Position Type and Expected Hours of Work:
This is a full-time position, 40 hours/week. Weekdays, Mon – Fri.

Required Education and Experience:

  • High School Diploma or GED

  • 3+ years of office management/reception experience preferred.

  • 1+ years of retail experience a plus.

Benefits Offered:

  • Medical Insurance

  • Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance

  • 401k plan with employer contribution

  • Company paid $25k Life Insurance Plan

  • Employee discount

  • Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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