Automotive Service Manager

2 weeks ago


West Mifflin, United States Century 3 Kia Full time
Job DescriptionJob Description

A service manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers

Job Responsibilities:

  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Monitor flow of internal and customer paid RO’s
  • Ensure efficient use of shop time
  • Determine and recommend needed maintenance based on age, mileage, and vehicle history
  • Prepare complete and accurate estimates of cost for labor and parts
  • Establish follow-up time
  • Monitor the progress of each vehicle throughout the day, updating customers frequently
  • Verify that final invoice reconciles with work performed on the repair order
  • Explain all completed work and charges to customers

Job Requirements:

  • Minimum of 3-4 years of experience in a service manager role
  • Ability to work hard with limited supervision
  • Must be able to manage in a fast-paced work environment
  • Knowledge of automobiles
  • Positive attitude
  • High-volume mentality

Job Type: Full-time

Job Type: Full-time

Day range:

  • Monday to Friday
  • Weekends as needed

License/Certification:

  • Driver's License (Required)


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