Automotive Service Manager
2 weeks ago
A service manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers
Job Responsibilities:
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Monitor flow of internal and customer paid RO’s
- Ensure efficient use of shop time
- Determine and recommend needed maintenance based on age, mileage, and vehicle history
- Prepare complete and accurate estimates of cost for labor and parts
- Establish follow-up time
- Monitor the progress of each vehicle throughout the day, updating customers frequently
- Verify that final invoice reconciles with work performed on the repair order
- Explain all completed work and charges to customers
Job Requirements:
- Minimum of 3-4 years of experience in a service manager role
- Ability to work hard with limited supervision
- Must be able to manage in a fast-paced work environment
- Knowledge of automobiles
- Positive attitude
- High-volume mentality
Job Type: Full-time
Job Type: Full-time
Day range:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Required)
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