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Field Technician
4 weeks ago
Join Our Team as a Field Technician
Company: Utility, Inc.
Location: Nashville, TN
Job Type: Full-time
Salary: Based On Experience
About Us: Utility is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Utility Associates Inc., we foster a purpose-driven environment that values ethical practices and teamwork. We prioritize transparency and trust-building, creating a supportive atmosphere for growth and innovation. Our team wholeheartedly embraces diversity, promoting an inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Utility Associates Inc. for a fulfilling experience where positive impact and collaboration shape a brighter future.
Your Role: The Field Tech completes deployments and assists the field team on installations and networking issues. Supporting departmental timelines, company goals and objectives; a successful candidate is a self-starter and requires little to no supervision. With a strong work ethic and a neat, professional appearance, the ideal Field Technician has an attention to detail, advanced troubleshooting skills, and a clean driving record.
What You'll Do:
- Advise customers, PMs, and various stakeholders daily on site status and issues.
- Work daily with PMs and Regional Field Supervisor on the deployment of small to medium projects with supervision.
- Work daily with the support team to identify and resolve issues.
- Install all utility proprietary hardware daily with supervision.
- Utilize various software programs daily such as:
- Office 365
- Google Suite
- Microsoft Office Products
- Polaris and other proprietary programs
- Identify ongoing issues found in the field and escalate as needed
- Assist the Operations Team as needed in the areas of:
- Training (Customers and Team Members)
- Uniforms (As Extra Help is Needed)
- Production (As Extra Help is Needed)
- Documentation of daily tasks performed
- Sharing of ongoing lessons learned
- 90% Travel as required
- Perform other related duties and tasks (As Assigned)
What You Bring:
- Ability to comprehend technical documentation
- Ability to think outside the box
- Understanding of 12-volt systems and low voltage wiring preferred
- Cat 6 cabling and network wiring
- Basic knowledge of hand and power tools
- Must be flexible, adaptive and forward-thinking
- Must be eager to learn, continually improve
- Proficiency in:
- Microsoft Suite
- Adobe Creative Suite
- Microsoft 365
- Polaris (and other proprietary software)
- Google Suite products
- Data Analytics
- Experience in networking, IT and/or vehicle wiring systems
- Organized, productive and results-driven
- Independent worker, contributing creatively with minimal/no supervision
- Exceptional communication skills (Written and Verbal)
- Experience with networking and in-car audio installations preferred.
- Adaptive, enjoying challenges, persevering and focusing on getting the job done right the first time.
Why join us? Utility provides a comprehensive program for our employees’ five pillars of well-being and benefits:
- Emotional Health: Paid Time Off – 3 weeks per calendar year
- Physical Health: Selection of ten group health plans to fit every family situation – several are fully-paid for employees and dependents. Dental, Vision, Flexible Spending Accounts and Health Savings Accounts are available.
- Social Health: Community Online Academy on a variety of courses for personal development
- Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses
- Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting
- Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance
- Enjoy a free chef-inspired lunch Monday-Thursday: Treat yourself to a delicious chef-inspired lunch provided by the company from Monday to Thursday, eliminating the need to worry about meal planning and preparation during those days.
Joining the team: We invite you to join our team. Help us create superior utility products that have a lasting impact on our customers' lives.
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