Earl Opener: Member Services Representative

3 months ago


New York, United States Crunch - Pacifico Group Full time
Job DescriptionJob DescriptionOpener/Early Bird
Position Title: Front Desk Representative
Requirements: Fluent in English
Proficient reading and writing skills

Special Skills: Good communication skills
Strong customer service skills

Responsibilities:

Determine the desires, wants and needs of the prospective member by performing a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card.

  • Provides information to prospective members in person or over the phone regarding club facilities and programs that suit their individual desires, wants and needs.
  • Converts telephone inquiries into club visits.
  • Gives tours and trial memberships to prospective members. Effectively demonstrates equipment and facilities. Guides the prospective member through the decision-making process. Creates desire for prospective members to join club and aggressively inspires them to join.
  • Upgrades existing memberships to memberships of a greater value, by adding family members and providing personal training packages and group training sessions.
  • Fills out all paperwork required for accurate membership sales and records. Meets daily, weekly, monthly and quarterly sales goals.
Member Service

  • Greet all members & their guests use their name and wish them a good workout
  • Wish all members a fond farewell as they exit the facility
  • Check Ins:
  • Check in all members and guests in accordance with company procedures
  • Ensure all members are participating in services and programs according to their level of membership
  • Facilitate any messages on club software at member check-in
  • Observes ABC screen to book kick-offs
  • Facilitate all member requests or forward to a manager, assistant manager or manager on duty
Guests

  • Greet all guest promptly and courteously
  • Explain membership options to guests and ask if they would like to enroll
  • Ensure all guests are "qualified" to be a guest according to our policies
  • Ensure all first time guests are taken through a tour
  • Follow up with all guests
Communicate special events to members and guests

Desk Duties

  • Answer phones in courteous, helpful, professional manner
  • Master the use of the CMS system
  • Maintain professional disposition at all times
  • Schedule member services: tanning, etc.
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, programs and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Take the initiative to learn opening and closing duties
Job Type: Full-time

Benefits:

  • Employee discount
Schedule

Morning opener:

arrival time Mon-Friday 4:45 am

arrival time Sat-Sun 6:45

4/5 hours shifts available

Work Location: In person

Job Type: Part-time

Salary: $16-$17

Benefits:

  • Employee discount
Shift:

  • Morning shift
Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work Location: In person



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