Production Manager Restoration Water Division

Do you enjoy motivating others to accomplish goals and tasks? Can you thrive in a dynamic environment helping teams perform at a high-level while serving customers in need? Are you interested in a career where your hard work pays off and in being part of a growing team in a well-established organization? 

Our Chattanooga Servpro Franchise is seeking a Restoration Production Manager. The role is among the most crucial in our organization as you will be leading our crew chiefs and technicians to ensure our teams are providing exceptional service to our customers by restoring their homes and businesses in critical times of need. 

We are looking for individuals who want to step into an exciting and important role. If you are hardworking, have experience managing teams, are dependable, honest, customer service oriented, willing to learn, and looking for an opportunity to further your career, we invite you to apply. 

Duties and Responsibilities:

• Restoration industry experience required
• IICRC certifications preferred
• Respond to a variety of emergency and non-emergency service requests including fire & water damage mitigation, mold remediation, HVAC ductwork cleaning, and board-up/temporary repairs.
• Work closely with the Operations Manager and ensure performance targets around quality, timeliness, customer service, and profitability are met
• Provide outstanding customer service to clients who have experienced fire or water damage in their homes and businesses.
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Document emergency response activities in real-time to insurance carriers and other paying parties
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate, and oversee crews and resources to provide service on active projects which include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives  
• Manage production expenses including equipment, vehicles, and other material assets
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times 
• Maintain a clean driving record and valid license at all times.
  
• Readiness to respond to after-hours assignments 24 hours per day for one week per month on a rotating basis

• Participate in recruiting, hiring, training, and coaching a team of 4-10 individuals to provide services in the field

What we offer:

• Paid vacation, sick leave, and holiday pay
• Insurance (health, vision, dental, life & supplemental)
• 401K with company match
• Career growth potential
  
• Continued investment in people and infrastructure

About SERVPRO and OUR Franchise:

• SERVPRO is a nationally known and respected brand owned by the Blackstone Group 
• SERVPRO is a recession-resistant industry that has continued to experience growth even during economic downturns 
• SERVPRO is the leading restoration company in the industry, and Team Cuthbertson’s franchises are among the top performing in the country (top 20 out of 1700+)
• Learn more about us here:  SERVPRO® of Chattanooga | SERVPRO® of Bradley County
• Check out our YouTube - SERVPRO of Chattanooga channel for more information
• Our facility is located at 9028 Jetrail Drive Ooltewah, TN 37363

**Upon submission of the application you will receive a confirmation email from BambooHR (please check your spam) which contains a required survey to be completed before we can begin your application review.**

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.