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Supervised by: Senior Vice President, HR, Branch Manager, Assistant Branch Manager

Supervises: Teller I and Teller II

Basic Qualifications

Education/Training: A high school diploma or equivalent with an emphasis in accounting or business curriculum.

Skill(s): Proficient reading, writing, grammar, accounting, analytical, and mathematics skills; moderate computer skills; proficient interpersonal relations and communicative skills; moderate typing and office machine skills; ability to lift approximately fifty (50) lbs. of coin; demonstrated management and supervisory skills; visual and auditory skills.

Experience: A minimum of two (2) years' experience in related positions normally required.

General Responsibilities

Responsible for directly supervising Teller I and Teller II personnel in order to provide efficient and accurate paying and receiving services; participating with the Vice President Branch Administration, Branch Manager or Assistant Branch Manager in establishing specific goals for Teller I and Teller II positions; determining work procedures and expediting work flow; insuring compliance with all operating policies and procedures; communicating with appropriate personnel; providing periodic reports; performing all of the duties of a Teller I and Teller II. Has input and recommendations with respect to hiring, firing, demotions or significant reassignments.

Does not have authority to make decisions with respect to hiring, firing, demotions or significant reassignments.

Essential Duties

1. Directly supervises Teller I and Teller II personnel in order to provide efficient and accurate paying and receiving services as follows:

• a. Ensures that Teller I and Teller II personnel are providing complete paying and receiving services to customers.
• b. Ensures that all paying and receiving, balancing, and operational activities are done efficiently and according to policy; this includes the activities of Teller I and Teller II personnel, ATM services, and other paying and receiving activities.
• c. Ensures that Teller I and Teller II personnel work as part of the customer service team and that Teller I and Teller II take advantage of new business referral opportunities.
• d. Ensures the coordination of work, i.e., makes certain that the work of Teller I and Teller II is coordinated with other positions in the office, with centralized operations personnel, and other departments.
• e. Ensures the preparation of other related reports as assigned by the Branch Manager.
• f. Makes certain that all Tellers have an adequate supply of cash to conduct business; maintains level of cash according to approved unit cash management policies.
• g. Balances general ledger accounts related to the paying and receiving function, e.g., Utilities, Coin, Money Orders, inter-bank accounts, etc.
• h. Maintains supplies and an awareness of teller supply inventory control.
• i. Balances and maintains currency and coin.
• j. Orders all currency and coin for the office; ships extra money.
• k. Maintains cash management records.
• l. Balances vault cash each day for the office.

2. Performs all the duties of Teller I and Teller II personnel. (See Teller I or Teller II job descriptions.)

3. Participates with the Vice President Branch Administration, Branch Manager or Assistant Branch Manager in establishing specific goals for Teller I and Teller II; implements strategies to achieve these goals.

4. Communicates with the Vice President, HR, Branch Manager, other supervisors, and appropriate staff personnel in order to integrate activities.

5. Provides timely reporting to the Vice President Branch Administration or Branch Manager and other appropriate groups or individuals.

6. Directly supervises assigned personnel as follows:

• a. Provides for the proper orientation and training of new personnel; trains new personnel as required.
• b. Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
• c. Organizes and distributes work among assigned personnel.
• d. Keeps personnel informed of pertinent policies and procedures affecting the unit and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
• e. Administers personnel policies and procedures as established by bank policy.

7. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

8. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; ensures that the unit and all personnel adhere to the same.

Ancillary Duties

1. May be required, on occasion, to provide safe deposit box services to customers.
2. May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc.
3. May provide overall office supervision in the absence of the Branch Manager or Assistant Branch Manager.
4. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT It is the policy of the Bank to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, marital status, genetic predisposition or carrier status, national origin, age, physical or mental disability or status as a Vietnam-Era or special disabled veteran or any other legally protected status in accordance with applicable Federal and New York State laws unless a bona fide occupational qualification applies. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, benefits and training.