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Customer Service Associate

2 months ago

Columbus, United States Jackson Hewitt - 2628 Part time
Job DescriptionJob DescriptionBenefits:
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2025 tax season in our Columbus, GA and Phenix City, AL offices Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy

Are you:
  • A stay-at-home parent looking for part-time work?
  • Able to work flexible hours?
  • A Veteran or military member transitioning from the service?
  • Retired and want to continue to make an impact?
  • A gig worker or looking to add a second income?
  • Part of a military family that moves often?
We'd love to have you

Responsibilities:

Complete our Jackson Hewitt Customer Service Associate training
Greet all clients with a friendly and professional demeanor
Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
Answer phones and resolve client issues
Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements:

2+ years Customer Service experience
High School diploma or equivalent
Excellent communication and interpersonal skills
Ability to work in a fast-paced, high volume retail environment
Bilingual Spanish is a plus
Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
Salary of $12 per hour
End of season employee luncheon

We look forward to having you on our team