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Customer Service Representative

2 months ago

Bolingbrook, United States WeatherTech Full time
Job DescriptionJob Description

Customer Service Representative

WeatherTech Direct, a leading manufacturer of American made automotive accessories, is seeking a well-qualified Customer Service Representative to ensure the overall satisfaction of customers by delivering exceptional customer support and product knowledge via phone and email interactions/correspondence

This is a great opportunity to join our growing company

  • Hourly rates starting from $15-$18/hour with the ability to earn up to $50,000 per year through a combination of an hourly rate and earned commission

The schedule we are looking for is:

Sunday: 8:30a-5p

Monday: 10:30a-7p

Tuesday: 1030a-7p

Wednesday: 10:30a-7p

Saturday: 8:30a-5p

WeatherTech Direct offers a great work environment with a focus on encouraging our employees to be the best they can be through training, advancement opportunities, top-notch compensation and benefits, all while promoting a culture that values family, diversity and teamwork

As a Customer Service Representative, you will

  • Deliver world-class customer service in our high volume call center
  • Communicate with customers via telephone and email to process customer orders, exchanges, and returns according to established department policies and procedures
  • Use sales skills to recommend and upsell products to customers by collecting customer information and analyzing customer needs
  • Provide timely feedback to management regarding service failures or customer concerns
  • Work a varied schedule consisting of day, evening, night, weekend, and holiday hours
  • Perform other duties as assigned

Qualified Candidates will

  • Have at least 3-5 years of experience in a telephone-based customer service/sales role
  • Be fluent in English with clear and concise verbal and written communication skills in order to deliver effective and pleasant customer service via telephone and email
  • Possess listening skills to fully comprehend customer needs
  • Possess excellent typing, spelling, and grammar skills
  • Have great attendance and punctuality
  • Be an excellent performer; deliver high-quality results consistently
  • Demonstrate a high level of professionalism and a positive attitude
  • Be authorized to work in the United States

Why you’ll love working at WeatherTech Direct

WeatherTech Direct is proud to offer a clean and safe workspace. Employees are offered an array of perks including:

  • Outstanding BlueCross BlueShield of Illinois medical plans; as well as dental, vision, short and long term disability, and company-paid life insurance
  • 401(k) with employer matching
  • Paid vacation, holidays, and personal time