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Medical Triage

3 months ago

Reading, United States Dermatology Partners Full time
Job DescriptionJob DescriptionDescription:

Come join our Team at Dermatology Partners Passionate about excellent patient care? Looking for a career with growth opportunities?


We offer competitive pay, work life balance, and benefits


Dermatology Partners is a Dermatology group with locations in Pennsylvania, Wilmington DE, and Sparks, MD. Founded on caring compassion for our patients, deploying the latest expertise in treatments and techniques, and employing cutting edge tools and technologies, we care for the whole patient, doing our best to insure their long-term health and total satisfaction with our services.

Our core values are the foundation for everything we do, everyday, as an organization. They were developed with the patient and employees in mind, and the desire to provide quality dermatological care. Our Core Values are Grow Together, Seize Opportunity from Struggle, Outcome Over Ego, Commitment to Serve, and Do The Right Thing.


Medical Triage Specialist Job Description

The Medical Triage Specialist will provide support to the clinics by handling administrative tasks such as prescriptions, provide pathology results and prior authorizations as allowed. They will send certified letters for non-compliance. Medical Triage Specialists will be crossed trained in Customer Service (Call Center) to assist during high call volume times and during staff absences. A successful employee will be able to work with a diverse pool of staff and professionals, across several locations, managing the needs and demands of our growing practices.

Requirements:

Responsibilities include:

  • Providing pathology results
  • Respond within 24 hours to messages sent through multiple message channels
  • Send applicable prescriptions
  • Handle medication and prior authorization electronic faxes for multiple providers
  • Accurately filling out prior authorization request forms and documenting charts with updates
  • Ensure that patient medical records are up-to-date in accordance with regulatory and compliance policies
  • Schedule general, cosmetic, and surgical appointments for multiple providers
  • Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls
  • Mailing of Certified Letters for non-compliance
  • Provide excellent customer service to all patients
  • Cross trained in Customer service (Call Center) call types & functions
  • Complete a clinical rotation as needed
  • Other duties as assigned

Desired skills and attributes include:

  • Flexible
  • Excellent written and verbal communication
  • Clean and presentable appearance
  • Team focused and is able to follow detailed instructions carefully with limited oversight
  • Organized, punctual and professional
  • Eager to grow and learn with the company
  • Fluency in computer systems and a variety of software packages
  • Medical Terminology experience
  • Dedicated to patients and personable customer service
  • Passionate about the field of Dermatology

Ability to commute/relocate:

  • Reading, PA 19609: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Medical Assistant: 1 year (Required)
  • Call Center: 1 year (Preferred) or Medical Scheduling
  • Customer Service: 1 year (Preferred)

Job Type: Full-time

Pay: $17.50 per hour