Coordinator, Member Insights Operations

4 weeks ago

Arlington, United States The Health Management Academy Full time
Job DescriptionJob DescriptionAbout The Academy:
The Health Management Academy (The Academy) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.  

The Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, The Academy could be the right place for you

Position Summary:
Reporting to the Managing Director of the Member Insights Operations team, the Coordinator is a key member of The Academy’s Research & Advisory Services (RaaS) division. The Academy conducts participation with member health systems and healthcare companies. Supporting the Managing Director, the Coordinator is directly involved with the daily operations supporting the RaaS portfolio, including setting up Zoom calls, entering data into our CRM, entering questions into our survey tool, disseminating survey results, assisting with logistics for in-person team meetings and taking notes during meetings.

Primary Job Duties:
  • Schedule, set up and provide logistical support for virtual webinars and roundtables supporting project staff.
  • Enter data into the CRM system accurately and efficiently.
  • Assist with logistics planning for in-person team meetings, including booking rooms, printing handouts, ordering food, etc.
  • Enter survey questions into our survey tools and ensure accurate dissemination of results.
  • Support coordination of the survey distribution to RaaS members.
  • Take detailed and comprehensive notes during meetings to capture key points and action items.
  • Monitor multiple inboxes and respond to emails and inquiries in a timely manner.
  • Provide support for special projects and initiatives as assigned by the Managing Director.

Minimum Qualifications:
  • At least 1 year of experience in research
  • Bachelor’s degree preferred

Interpersonal Skills & Attributes:
List any qualities this individual needs to have to be successful in the role.
A few examples:
  • Collaborative
  • Strategic mindset
  • Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects
  • Process oriented with the ability to drive a project to completion
  • Attention to detail
  • Ability to work independently and as a team member
  • Self-directed and resourceful
  • Excellent communication and client facing skills
  • Excellent organizational skills
  • Technical aptitude

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required talk and hear. Specific vision abilities required by the job include close vision, and distance vision. Ability to lift over 15 lbs. Please work with HR to list any other physical demands such as walking, operating a vehicle, standing etc. that may be required.

Notice of Equal Opportunity Employment:
The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.

Compensation:
Salary starting at $55,000 per year plus benefits
 

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