Call Center Customer Service Professional- Inbound
4 weeks ago
Who is EMS|MC
EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.
For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.
With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.
Job Type: Full-time
Location: Onsite
About the role:
Answer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner and according to applicable compliance procedures
As a Customer Service Professional - Inbound (HI) with EMS|MC, you will:
- Answer phone calls quickly and in a pleasant, professional manner
- Identify each caller’s needs and determine the next appropriate action, which may include clarifying charges/payments, collecting, adding, updating, and filing insurance, resolving complaints, and/or notifying
- Utilize all resources provided: Job aids, SOP’s. Question Queue, Client Specs
- Notify supervisors/management of complaints that cannot be resolved on the first call
- Address each caller’s needs while being sensitive to the appropriate amount of time needed to complete and close the call in a courteous and professional manner
- Accurately document each call and the outcome in Rescue Net Billing in an efficient, clear, and concise manner. Documentation must be understandable if read later and/or by another employee
- Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor or member of management
- Detect caller patterns and provide appropriate feedback to supervisor to reduce or prevent possible future call
- Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations
- Consistently support and demonstrate the company mission and values
- File insurance from information provided by patient on the EMSMC website in an accurate and timely manner
- Mentoring of new hires
- Perform other necessary tasks as assigned by supervisor
- Assist with special projects as assigned
- Maintain required turnaround time as dictated by process or client
- Maintain Customer Service call audit and HIPAA scores of 98%
You will be successful in this role if you:
- High School Diploma
- Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA
- Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.
- Ability to collaborate effectively with multi-departmental and diverse teams to achieve results. This includes the application of an appropriate balance of assertiveness and professionalism to drive processes to completion.
- Strong, accurate typing and data entry skills
- Ability to learn, understand, and work within specific client requirements
- Highly organized with ability to be proactive, manage time, and prioritize work with little supervision
- Ability to function well within a cross-functional team setting and independently
- Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties
- Detail-oriented
Key skills we hope you have:
- Previous medical billing and/or accounts receivable experience
- HIPAA certification
- Strong MS Office skills with the ability to manipulate data and create formulas in Excel
- General office environment
- Frequent telephone use
- Frequent typing
- Sitting for long periods of time, some standing
- Use of basic office equipment such as computer, fax, printer, copier
Why EMS|MC:
- Flexible Scheduling
- Career development plans
- Weekly wellness seminars
- Comprehensive benefit package
- Remote opportunities
- All equipment provided
*Please note, our hiring process typically lasts 2-4 weeks with three to four interviews total.*
-
Customer Service Professional- Inbound
2 months ago
Honolulu, United States EMS Management & Consultants Full timeTitle : Customer Service Professional- Inbound About the role: Answer phone calls quickly and in a pleasant, professional manner Identify each caller’s needs and determine the next appropriate action, which may include clarifying charges/payments, collecting, adding, updating, and filing insurance, resolving complaints, and/or notifying Utilize all...
-
Call Center Operator
4 weeks ago
Honolulu, United States ALTRES Staffing Full timeCall Center Operator (208526-5)#OFFICE_INDEEDJoin the team at Hawaii's largest security solutions provider as a Call Center Operator. Responsibilities in this role include answering inbound phone calls, assisting with inquiries and resolving customer issues, and dispatching emergency services when necessary. If you have at least one year of experience...
-
Call Center Operator
3 months ago
Honolulu, Hawaii, United States ALTRES Staffing Full timeCall Center Operator Join the team at Hawaii's largest security solutions provider as a Call Center Operator. Responsibilities in this role include answering inbound phone calls, assisting with inquiries and resolving customer issues, and dispatching emergency services when necessary. If you have at least one year of experience working in a call center...
-
Call Center Operator
3 months ago
Honolulu, United States ALTRES Staffing Full timeCall Center Operator (208526-5)Join the team at Hawaii's largest security solutions provider as a Call Center Operator. Responsibilities in this role include answering inbound phone calls, assisting with inquiries and resolving customer issues, and dispatching emergency services when necessary. If you have at least one year of experience working in a call...
-
Call Center Operator
3 weeks ago
Honolulu, Hawaii, United States ALTRES Staffing Full timeCall Center Operator #OFFICE_INDEEDJoin the team at Hawaii's largest security solutions provider as a Call Center Operator. Responsibilities in this role include answering inbound phone calls, assisting with inquiries and resolving customer issues, and dispatching emergency services when necessary. If you have at least one year of experience working in a...
-
Inbound Customer Service Representative
7 days ago
Honolulu, Hawaii, United States EMS Management & Consultants Full timeJob OverviewCompany Overview:EMS Management & Consultants specializes in comprehensive revenue cycle management solutions, serving as the leading billing services provider dedicated solely to emergency medical services across the United States. Our offerings encompass a wide range of services, including software, hardware, and billing solutions.With over 25...
-
Customer Service Representative
15 hours ago
Honolulu, United States Metasys Technologies, Inc. Full timeOnce selected you should be eligible to pass through the Drug Test and Background Test Job Title: Customer Service Representative / Call CenterLocation : Honolulu HI 96813Duration: 12+ months (possibilities of extension)Shift timing- Monday to Friday 8:00am to 05:00pm Position ObjectivesThe Customer Service Representatives are responsible for providing...
-
Customer Service Representative
1 week ago
Honolulu, United States Metasys Technologies, Inc. Full timeOnce selected you should be eligible to pass through the Drug Test and Background Test Job Title: Customer Service Representative / Call CenterLocation : Honolulu HI 96813Duration: 12+ months (possibilities of extension)Shift timing- Monday to Friday 8:00am to 05:00pm Position Objectives The Customer Service Representatives are responsible for providing...
-
Customer Call Center Representative
7 days ago
Honolulu, United States American Savings Bank Full timeThis is not a remote position At American Savings Bank, our Call Center Representatives are key in helping to make dreams possible for customers across the state. We're looking for teammates to join our Customer Call Center at our Campus located at 300 North Beretania St., Honolulu, Hawaii. Teammates hired for the cohort must be available to complete...
-
HOLO Call Center Agent
5 days ago
Honolulu, United States Ulu HI-Tech Full timeHOLO Call Center Agent Job title: HOLO Call Center Agent Location: Honolulu, HI Terms: Part- or Full-Time Clearance: N/A Job Description This position can be either full- or part-time and is an hourly wage position located on-site in our HOLO Helpline call center in Honolulu, Hawaii. Ulu HI-Tech provides the systems and staff for the HOLO Card, the...
-
Call Center Operator
1 month ago
Honolulu, United States Alert Alarm and National Fire Protection (Alert Alarm) Full timeJob DescriptionJob DescriptionAbout UsAlert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000...
-
Call Center Operator
4 days ago
Honolulu, United States Zeus Fire and Security Full timeAbout Us Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial...
-
Inbound Customer Support Specialist
7 days ago
Honolulu, Hawaii, United States EMS Management & Consultants Full timeJob OverviewAbout EMS Management & ConsultantsEMS Management & Consultants specializes in comprehensive revenue cycle management solutions, focusing exclusively on emergency medical services throughout the United States. With over 25 years of experience, we pride ourselves on delivering exceptional service, measurable results, and a client-focused approach...
-
Inbound Customer Support Specialist
7 days ago
Honolulu, Hawaii, United States EMS Management & Consultants Full timeJob OverviewAbout EMS Management & ConsultantsEMS Management & Consultants is a premier provider of comprehensive revenue cycle management solutions, specializing in billing services exclusively for emergency medical services across the United States. With over 25 years of experience, we pride ourselves on delivering exceptional service, results, and a...
-
Call Center Representative
1 week ago
Honolulu, United States University of Hawai`i Federal Credit Union Full timeDO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Call Center Representative Department: Call Center FLSA Classification: Non-Exempt Reports to:...
-
Call Center Representative
1 week ago
Honolulu, United States University of Hawai`i Federal Credit Union Full timeDO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`is leading credit union as we make a difference in our community providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Call Center Representative Department: Call Center FLSA Classification: Non-Exempt Reports to: Call...
-
Customer Service Representative
3 months ago
Honolulu, United States Datamatics Global Services Inc Full timeJob DescriptionJob DescriptionJob DescriptionJOB TITLE - Sr Customer Service SpecialistLOCATION - Honolulu HI (Must live on Oahu in Hawaii.)Duration - 6+ Months Contract (TEMP TO HIRE!!! Conversion possible with great performance.)Pay - $26/hr w2Shift - 7:30am to 4:30pm Monday to FridayDescription:Driving Infinite Possibilities Within A Diversified, Global...
-
Customer Service Representative
2 months ago
Honolulu, United States Datamatics Global Services Full timeCompany DescriptionJob DescriptionJOB TITLE - Sr Customer Service SpecialistLOCATION - Honolulu HI (Must live on Oahu in Hawaii.)Duration - 6+ Months Contract (TEMP TO HIRE!!! Conversion possible with great performance.)Pay - $26/hr w2Shift - 7:30am to 4:30pm Monday to Friday Description: Driving Infinite Possibilities Within A Diversified, Global...
-
Customer Service Representative
2 weeks ago
Honolulu, United States Datamatics Global Services Full timeCompany DescriptionJob DescriptionJOB TITLE - Sr Customer Service SpecialistLOCATION - Honolulu HI (Must live on Oahu in Hawaii.)Duration - 6+ Months Contract (TEMP TO HIRE!!! Conversion possible with great performance.)Pay - $26/hr w2Shift - 7:30am to 4:30pm Monday to Friday Description: Driving Infinite Possibilities Within A Diversified, Global...
-
Call Center Representative
1 week ago
Honolulu, United States University of Hawaii FCU Full time $35,360 - $41,600Job DescriptionJob DescriptionDO YOU WANT TO MAKE A DIFFERENCE?Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.Position Title: Call Center RepresentativeDepartment: Call CenterFLSA Classification:...