Field Service Technician

4 weeks ago

Spokane, United States WEMCO, Inc. Full time
Job DescriptionJob DescriptionSalary: $18-$35 DOE

Job Purpose:

Under the general supervision of WEMCO Inc.’s Part Sales & Services Coordinator, the Field Service Technician will be a front-line employee with direct customer contact. Your main purpose will be to maintain and repair the heavy equipment used in all forms of construction, agriculture, mining, logging, materials handling, and related industries.


Job Responsibilities:

  • Act as the primary customer support contact to diagnose and execute complex mechanical and electrical repairs to products at the customer’s site
  • Establish and continually develop productive customer relations and ensure prompt and efficient attention to customer needs
  • Apply the use of specialized tools in order to work in an efficient manner; you will also be required to procure and use your own personal set of hand tools – WEMCO will not supply these for you
  • Obtain product technical issue information and utilize available resources including data management tools, balancing timeliness of customer response with investigation efforts; capture all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to service calls in a timely manner
  • Translate customer complaints to develop a troubleshooting plan; troubleshoot issues following proper workflows and procedures with specialized equipment such as mechanical and electronic service tools, and diagnose failed components to enable a successful repaid; validate repairs by duplicating complaint to ensure it has been resolved; document the results of troubleshooting in business systems to communicate what has been done for payment and historical tracking
  • Repair and maintain mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassemble and assemble engines or power generators by following guidelines and using the required tools to ensure a clean and organized environment; inspect and replace parts and components following re-use guidelines to minimize customers cost of ownership; perform progressive damage checks following guidelines to restore to the pre-failure condition
  • Perform preventative maintenance activities as per documented schedules and standards on related components in the field
  • Identify additional sales and service opportunities with the customer by educating customers about WEMCO’s products and services as well as industry regulations
  • Ensure that all services are completed efficiently, on time, and correctly according to specification; repairs will be completed either at WEMCO’s facility or at the customer’s site
  • Diagnose problems and estimate the repair costs
  • Complete any necessary training that is in line with both skill and business requirements
  • Maintain service vehicle and tools for cleanliness and proper operation
  • Report any issues or incidents to site management and to their supervisor
  • Required to work on-call every other week during the evening for Spokane’s Waste to Energy facility
  • Take and read measurements using various measuring tools including micrometers, calipers, & gauges to ensure part dimensions, features, and tolerance requirements are met per print specification
  • Provide maintenance expertise, troubleshooting, service, and installation on overhead cranes involving mechanical and electrical skills while returning cranes to service in a quick and timely manner
  • Inspection of overhead cranes to conform to OSHA, ANSI, ASME, CMAA, and other related specifications.
  • Test and commission new and used equipment in house as well as in the field.
  • Educate customers about mandated requirements for inspection criteria on overhead cranes.
  • Maintain your own schedule of crane inspections and service with a Corporate Calendar and dispatch yourself as needed to fulfill customer needs.
  • Complete paperwork and time cards accurately so that we maintain compliance with our AS9100 and ISO requirements.
  • Be willing to study for and pass the Crane Tech Certified Overhead Crane Inspector exam
  • Be willing to study for and pass the NCCO Certified Overhead Crane Inspector exam
  • You must also provide clothing that will protect you from all four seasons weather conditions
    • WEMCO will never put you at risk in a dangerous weather situation, but we ask that you provide clothing that will protect you from rain and snow

Job Requirements:

  • Territories in which service work will be conducted include but are not limited to Washington, Idaho, Oregon, and Montana. Out of town overnight work may be required.
  • Minimum of 3 years of prior experience in a related field service role is preferred
  • High School Diploma, GED, or vocational diploma from a relevant technical institute is required
  • Prior experience with Microsoft Office products is preferred: Word, Excel, & Outlook
  • PLC Programming experience is preferred
  • Must possess a valid driver’s license with a Class-A CDL endorsement with an acceptable driving record
  • Equipment troubleshooting and diagnostic experience
  • Must be committed to workplace safety – the safety of yourself, your co-workers, and our customers is of the utmost importance
  • Excellent oral and written communication skills
  • Ability to interact with customers in a positive and professional manner
  • Experience using pneumatic, electrical, and manual tools
  • Intermediate knowledge of assembly materials, metal types, and material properties


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position involves work in our shop and at job sites where work will be performed both indoors and outdoors. The employee must frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit and stand, walk, use fine finger manipulation, use hands to handle and grasp, reach with hands and arms, and talk or hear. The employee is occasionally required to climb and balance, bend, stoop, twist, and/or crouch.

Benefits:

  • 401k Retirement Plan
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Other Supplemental Insurance
  • Employee Referral Program
  • Paid Time Off
  • Holiday Pay

  • IT Field Service Technician

    2 months ago

    Spokane, United States A3 Staffing Solutions Full time

    Job DescriptionJob DescriptionIT Field Service Technician • 8-5 Monday-Friday, no on call• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.• Desktop and Network Support• Ability...

  • IT Field Service Technician

    4 weeks ago

    Spokane, United States A3 Staffing Solutions Full time

    Job DescriptionJob DescriptionIT Field Service Technician • 8-5 Monday-Friday, no on call• Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.• Desktop and Network Support• Ability...

  • Field Service Maintenance Technician

    2 weeks ago

    Spokane, United States DOC Maintenance Inc Full time

    Field Service Technicians, are you looking for an opportunity to take your expertise and join an industry-leading organization that will reward your hard work and effort?Join us today at DOC Services Inc.!We perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience...

  • Field Service Maintenance Technician

    1 month ago

    Spokane, United States DOC Maintenance Inc Full time

    Job DescriptionJob DescriptionDescription:Field Service Technicians, are you looking for an opportunity to take your expertise and join an industry-leading organization that will reward your hard work and effort? Join us today at DOC Services Inc.!We perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box...

  • Field Service Maintenance Technician

    1 month ago

    Spokane, United States DOC Maintenance Inc Full time

    Job DescriptionJob DescriptionDescription:Field Service Technicians, are you looking for an opportunity to take your expertise and join an industry-leading organization that will reward your hard work and effort? Join us today at DOC Services Inc.!We perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box...

  • Field Service Maintenance Technician

    4 weeks ago

    Spokane, United States DOC Maintenance Inc Full time

    Job DescriptionJob DescriptionDescription:Field Service Technicians, are you looking for an opportunity to take your expertise and join an industry-leading organization that will reward your hard work and effort? Join us today at DOC Services Inc.!We perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box...

  • Field Service

    2 weeks ago

    Spokane, Washington, United States Vivint Full time

    Job Description We are adding to our Field Service Technician team and looking for motivated, customer-focused, coachable individuals who have a knack for technology and sales. Why Join Our Technician Team? Competitive hourly base plus uncapped commission Comprehensive paid training & Ongoing coaching and support Company take-home...

  • Field Technician

    2 weeks ago

    Spokane, Washington, United States EquipmentShare Full time

    Now hiring in Spokane, WA EquipmentShare is Hiring a Field Technician (Mechanic) (Pump, Power & HVAC) - Advanced Solutions EquipmentShare is immediately hiring a Field Technician for our rental facility in Seattle, WA to be responsible for providing maintenance and repair for a variety of customer and company owned Pump, Power & HVAC equipment. Technicians...

  • Field Service Technician

    2 weeks ago

    Spokane, United States JELD-WEN Full time

    Field Service Technician (2on-2off) Date: Jun 14, 2024 Location: Spokane, WA, US, 99202 Company: Jeld-Wen Inc. JELD-WEN is currently seeking a Field Service Technician (2on-2off) to join our growing team. The Opportunity As a  Field Service Technician (2on-2off),  you will be responsible for providing field service to...

  • Automotive Technician

    2 weeks ago

    Spokane, Washington, United States BMW Dealer Technician Opportunities Full time

    Job Description Receiving and carrying-out Repair Orders as dispatched Performing diagnostic services and troubleshooting to determine repair needs Providing labor, time, and parts estimates for repair services Performing high quality and efficient repair services for various automotive systems, including engine, steering, suspension, brakes, and air...

  • Field Service Technician

    1 month ago

    Spokane, United States Bartlett Roofing Full time

    Job DescriptionJob Description🌟UGRENT JOB OPENING: Join Our Dynamic Team!🌟Bartlett Roofing specializes in residential and commercial storm damage restoration! We work with homeowners and their insurance carriers to replace roofs that have been damaged by recent and current weather events.Bartlett Roofing's Production Team creates value for our...

  • Field Service Technician

    4 weeks ago

    Spokane, United States Bartlett Roofing Full time

    Job DescriptionJob Description🌟UGRENT JOB OPENING: Join Our Dynamic Team!🌟Bartlett Roofing specializes in residential and commercial storm damage restoration! We work with homeowners and their insurance carriers to replace roofs that have been damaged by recent and current weather events.Bartlett Roofing's Production Team creates value for our...

  • Environmental Services Technician

    4 weeks ago

    Spokane, United States Providence Service Full time

    Description Providence is offering a $1,000 Sign-On Bonus for eligible positions and external hires that meet required qualifications and conditions for payment. This posting is for multiple openings of Environmental Services Technician at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer day,...

  • Environmental Services Technician

    2 weeks ago

    Spokane, Washington, United States Providence Service Full time

    DescriptionProvidence is offering a $1,000 Sign-On Bonus for eligible positions and external hires that meet required qualifications and conditions for payment.This posting is for multiple openings of Environmental Services Technician at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer day, evening, night and/or variable...

  • Automotive Technician

    3 weeks ago

    Spokane, United States BMW Dealer Technician Opportunities Full time

    Job Description•    Receiving and carrying-out Repair Orders as dispatched•    Performing diagnostic services and troubleshooting to determine repair needs•    Providing labor, time, and parts estimates for repair services •    Performing high quality and efficient repair services for various automotive systems, including engine,...

  • Environmental Services Technician

    1 month ago

    Spokane, United States Providence Health & Service Full time

    Job DescriptionProvidence is offering a $1,000 Sign-On Bonus for eligible positions and external hires that meet required qualifications and conditions for payment. This posting is for multiple openings of Environmental Services Technician at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer day, evening, night and/or...

  • Environmental Services Technician

    4 weeks ago

    Spokane, United States Providence Health & Service Full time

    Job DescriptionProvidence is offering a $1,000 Sign-On Bonus for eligible positions and external hires that meet required qualifications and conditions for payment. This posting is for multiple openings of Environmental Services Technician at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer day, evening, night and/or...

  • Environmental Services Technician

    4 weeks ago

    Spokane, United States Providence Health & Service Full time

    Job DescriptionProvidence is offering a $1,000 Sign-On Bonus for eligible positions and external hires that meet required qualifications and conditions for payment. This posting is for multiple openings of Environmental Services Technician at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer day, evening, night and/or...

  • Service Technician

    4 weeks ago

    Spokane, United States Coeur d'Alene Window Company Full time

    Job DescriptionJob Description Adjusts or replaces products that have been delivered to customers and are not functioning properly. This position provides service in local and remote market areas and may require operation of company vehicles in all seasons and weather conditions. The Field Service Technician works on customer property and frequently...

  • Commercial HVAC Service Technician

    1 month ago

    Spokane, United States Cline's Air Conditioning Service, Inc Full time $25 - $38

    Commercial HVAC/R Service Technician TITLE: Service Technician REPORTS TO: HVAC SERVICE MANAGER COMPANY SUMMARY:Since 1988, Cline's Air Conditioning Service has been a cornerstone in the Spokane community, providing exceptional HVAC services to both commercial & residential clients. As a family-owned business, we pride ourselves on our team of licensed...