Contact Center Supervisor

1 month ago

Atlanta, United States Serenity Healthcare Full time
Job DescriptionJob Description

Contact Center Supervisor - Onsite 

**Location: Atlanta-Sandy Springs, GA**

Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Contact Center Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Key Responsibilities:

  • Utilize data-driven insights to oversee intricate processes.
  • Manage performance metrics, policies, and procedures.
  • Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
  • Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
  • Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.

Key Qualifications:

  • 1-3 years of proven customer service supervisor experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.
  • Comfortable engaging with professionals at all levels.

Why Serenity: At Serenity, we offer more than just a job. We provide:

  • Comprehensive insurance coverage (90% premium covered by Serenity)
  • Clear paths for growth and advancement
  • Competitive compensation (DOE)
  • No cold calling or sales involved
  • Generous PTO plus 10 major holidays off
  • 401K retirement plan
  • Employee Referral Program
  • And much more

 About Serenity:

Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. 

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