Hotel Front Desk Agent

2 weeks ago

Rockford, United States Hilton Garden Inn Rockford Full time
Job DescriptionJob Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Part-time role with open availability to include nights, weekends, and holidays.

Responsibilities:
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications:
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Must have graduated high school, received a GED or equivalent
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
About Company

Hilton was recently voted the #2 place to work We love to have professional fun and find ways to make our guests' experiences exceed expectations. We like to work within our community whenever possible. Great travel benefits and cross-training opportunities.

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