supervisor - beverage

4 weeks ago

Rockford, Illinois, United States Hard Rock Hotel and Casino Full time
Overview

POSITION SUMMARY:

The incumbent is responsible for supervising all front-of-the-house beverage operations and team members in specified food outlet during an assigned shift and assist in supervision of all other beverage outlets as needed.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
  • Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
  • Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
  • Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
  • Monitors guest service and satisfaction by interviewing guests and by observing dining ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.
  • Resolves guest concerns or complaints in order to maintain positive customer relations.
  • Inspects food outlets daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and predictably.
  • Other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
  • Attend seminars when needed.
Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a high school degree, as well as 4 years' dining experience, with a minimum of 2 years' Food & Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
  • Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be at least twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts.
Additional Details

KNOWLEDGE OF:
  • Knowledge of wines and alcoholic beverages.
  • Excellent customer service skills.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
ABILITY TO:
  • Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • B e flexible to work varying shifts and time schedules as needed.
  • Communicate effectively with all levels of employees and guests.
  • Maintain bar operations.
Age Requirements

21+

  • Operations Supervisor

    14 hours ago

    Rockford, United States Courtyard Rockford Full time

    Job Summary: The Operations Supervisor will primarily be responsible for operational tasks and supervising others in their operational assignments at the hotel under the direction of the General Manager (or assigned Hotel Leadership). This role will ensure guest satisfaction and the efficient operation of the hotel by assisting back of the house operating...

  • Supervisor - Youyu Asian Cuisine

    4 weeks ago

    Rockford, United States Hard Rock International (USA), Inc. Full time

    Overview: ***: The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed. **Responsibilities**: **ESSENTIAL FUNCTIONS**: - (These functions are intended as a general...

  • Environmental, Health and Safety Manager

    2 weeks ago

    Rockford, United States J L CLARK INC Full time

    Job DetailsLevelManagementJob LocationRockford Metals - Rockford, ILPosition TypeFull TimeEducation Level4 Year DegreeJob Shift1st ShiftJob CategoryManufacturingDescriptionJ.L. Clark is a domestic packaging manufacturer offering highly decorated metal and plastic packaging designed to enhance leading consumer brands. We offer a wide variety of packaging...