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Manager, Technology Research
2 weeks ago
Technical Trainer
General Characteristics:
- Responsible for the creation, and delivery of training and development programs to all levels of end-users and IT professionals.
- Involved in training needs assessment process and vendor selection. Works closely with both IT and the business to understand system and training needs for applications and packages supported.
- Develops documentation for custom applications and packaged applications, using a variety of mediums as needed. Designs training programs, classes, workshops, and Computer Based Training (CBT) and on-line help.
- Delivers training to a variety of audiences, understanding and applying adult learning principles. More junior position works on and delivers training programs for standard packages and productivity tools (e.g., Word, Excel, e-mail). More senior position delivers technical training to IT professionals, and requires in-depth knowledge and experience in the systems/applications/programming languages supported (e.g., Oracle, NT, C++).
Dimensions Education:
- Bachelor’s Degree in Instructional Technology, Computer Science, Information Systems, Education, or another related field.
- Or equivalent work experience.
Experience: A minimum of 3 years of Training (including IT course development and delivery) experience.
Complexity:
- Intermediate professional level role.
- Works independently or on multiple IT training projects as a project team member, occasionally as a project leader.
- Works on small to large, complex IT training projects that require increased skill in multiple technical environments and knowledge of a specific business area.
- May coach more junior staff.
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