Current jobs related to Service Manager - North Canton - Southeastern Equipment Company

  • Service Manager

    4 weeks ago

    Canton, Massachusetts, United States Carrier Full time

    About this roleThis position will be responsible for leading a team of Field Service professionals, reviewing escalated issues, and establishing and maintaining a good relationship with key customers. The ideal candidate will have a strong background in the HVAC industry, excellent communication skills, and the ability to balance multiple priorities.Key...

  • Financial Operations Manager

    2 weeks ago

    Canton, Ohio, United States Beacon Mechanical Service Full time

    Job OverviewBeacon Mechanical Service is seeking a highly skilled Financial Controller to oversee and manage the financial operations and operational activities of the organization. As a key member of the executive team, you will play a crucial role in ensuring the company's financial stability, accuracy of financial reporting, and adherence to financial...

  • Commercial Sales Manager

    4 weeks ago

    Canton, Ohio, United States Gordon Food Service Full time

    Join Our Team as a Commercial Sales ManagerWe are seeking a highly motivated and results-driven Commercial Sales Manager to join our team at Gordon Food Service. As a Commercial Sales Manager, you will play a key role in driving sales growth and developing strong relationships with our customers.Key Responsibilities:Lead a team of sales representatives to...

  • Day Services Manager

    4 weeks ago

    Canton, United States Favarh Inc Full time

    Job Title: Day Services ManagerJoin Favarh Inc, a leading organization in providing support services for individuals with intellectual and developmental disabilities, as a Day Services Manager. In this role, you will be responsible for overseeing the daily operations of our Day Services program, ensuring the highest level of quality and care for our...

  • Sales - HVAC/Mechanical Services Company

    2 weeks ago

    Canton, United States Beacon Mechanical Service Full time

    Job DescriptionJob DescriptionJob descriptionHVAC / Mechanical Sales ExecutiveMassachusetts, Rhode Island, Southern NH, Connecticut, Southern MaineBeacon Mechanical is a leading provider of HVAC (Heating, Ventilation, and Air Conditioning), Mechanical, Electrical and drain solutions, committed to delivering high-quality products and exceptional customer...

  • HVAC Service Manager

    2 weeks ago

    Canton, Georgia, United States Romanoff Group Full time

    Job SummaryWe are seeking an experienced HVAC Service Manager to lead our team in Canton, GA. As a key member of our operations team, you will be responsible for managing our service technicians, ensuring excellent customer satisfaction, and driving business growth.Key Responsibilities:Lead a team of service technicians to provide exceptional customer...

  • HVAC Service Manager

    1 month ago

    Canton, United States Gpac Full time

    Are you an HVAC Service Manager  who's ready to take on a new challenge? Look no further! gpac, a 30+ year recruitment company, is partnered with a well-established company in the Mechanical Construction industry to find the perfect Project Manager.The HVAC Service Manager will lead staff members to install, repair and maintain heating and air conditioning...

  • Assistant Service Manager

    1 month ago

    Canton, United States Texas Roadhouse Full time

    Legendary Service Manager AssistantAt Texas Roadhouse, we're a people-first company that serves legendary food and provides legendary service. We're passionate about developing our team members and preparing them for future success. If you're ready to be a part of a dynamic team that values passion, integrity, partnership, and fun with purpose, we want to...

  • Assistant Service Manager

    1 month ago

    Canton, United States Texas Roadhouse Full time

    Legendary Service Manager AssistantAt Texas Roadhouse, we're a people-first company that serves legendary food and provides legendary service. We're passionate about developing our team members and preparing them for future success. If you're ready to be a part of a dynamic team that values passion, integrity, partnership, and fun with purpose, we want to...

  • Service Account Manager

    4 weeks ago

    Canton, Massachusetts, United States Carrier Full time

    About This RoleThe Service Account Manager position is a key leadership role within Carrier, responsible for driving profitable execution, growth, and satisfaction of customer accounts. As a leader in the organization, this role is accountable for driving team productivity, development, and retention. The successful candidate will project, drive, and deliver...

  • Service Account Manager

    2 weeks ago

    Canton, Ohio, United States Carrier Full time

    Job SummaryThe Service Account Manager position at Carrier is responsible for driving profitable execution, growth, and satisfaction of customer accounts. This role requires a leader who can drive productivity, development, and retention of their team while delivering results within the team and assisting in developing client relationships.Key...

  • HVAC Service Manager

    2 weeks ago

    Canton, Ohio, United States Gpac Full time

    Lead HVAC Service TeamAre you a seasoned HVAC professional looking for a new challenge? Gpac, a leading recruitment company, is partnering with a well-established mechanical construction company to find an experienced HVAC Service Manager.The ideal candidate will lead a team of technicians to install, repair, and maintain heating and air conditioning systems...

  • HVAC Service Manager

    6 days ago

    Canton, Ohio, United States Gpac Full time

    Are you a seasoned HVAC professional looking for a new challenge? We're seeking an experienced HVAC Service Manager to lead our team in installing, repairing, and maintaining heating and air conditioning systems in commercial and light industrial settings.The ideal candidate will have a strong background in HVAC management, excellent customer service skills,...

  • Service Warranty Administrator

    4 weeks ago

    North Canton, United States AutoNation Full time

    Process all claims by next business day following RO close date. Handle and resolve all claim corrections and charge-backs. Establish and maintain relationships with the manufacturer's designated warranty representatives. Review every warranty repair Warranty, Administrator, Service Manager, Customer Service, Insurance

  • Customer Service Manager Position

    1 week ago

    Canton, Michigan, United States Hobby Lobby Full time

    Job Description - OverviewNew opportunity available for a Customer Service Manager position in our hourly store management team. The Customer Service Manager role involves performing duties as a front-end manager, assisting customers with returns, managing registers, and providing excellent customer service. Responsibilities:Perform duties as front-end...

  • Customer Service Representative

    2 weeks ago

    North Canton, United States ID Logistics Full time

    •Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors. •Processing billing and invoicing with tight turnaround times and attention to detail. •Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management. •Daily effective communication (email,...

  • Customer Service Manager

    1 month ago

    Canton, Michigan, United States Chris Schuler - State Farm Agent Full time

    Job OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Manager at Chris Schuler - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.Key Responsibilities:Establish and maintain strong customer...

  • Construction Services Project Manager

    1 month ago

    Canton, Ohio, United States MRINetwork Jobs Full time

    Job Title: Construction Services Project ManagerWe are seeking a highly skilled Construction Services Project Manager to join our team at MRINetwork Jobs. As a key member of our executive search firm, you will be responsible for overseeing construction projects from start to finish, ensuring timely completion, and maintaining high-quality standards.Job...

  • Senior Dining Services Manager

    5 days ago

    Canton, Ohio, United States Compass Full time

    Job Summary: We are seeking a highly skilled and experienced Senior Director of Dining Services to lead our Foodservice operations at Compass. The ideal candidate will have a proven track record of managing teams, driving profitability, and building strong client relationships.Key Responsibilities:Oversee day-to-day Foodservice operations to ensure...

  • HVAC Service Manager Position

    7 days ago

    Canton, Ohio, United States gpac Full time

    Job Title: HVAC Service ManagerJob Summary:We are seeking an experienced HVAC Service Manager to lead our team in the installation, repair, and maintenance of heating and air conditioning systems in commercial and light industrial settings. The ideal candidate will have a strong background in HVAC management, excellent customer service skills, and the...

Service Manager

2 months ago

North Canton, United States Southeastern Equipment Company Full time
Job DescriptionJob DescriptionSoutheastern Equipment is looking for a SERVICE MANAGER to lead our product support team. We value solid communicators with a customer first orientation to work. If you understand the importance of product support, excellence and teamwork, we'd like to talk to you We are a growth oriented, family owned business with an aggressive plain to double our territory. Service Manager Job Description

Effective October 1, 2023

Service Manager (SM)

Primary Responsibility Summary

The Service Manager role encompasses various responsibilities, such as greeting and assisting customers, documenting equipment issues, and ensuring timely issue resolution. Effective communication is crucial, involving explaining service details, gathering feedback, and maintaining clear communication channels. Scheduling duties include managing appointments and efficiently allocating tasks.

Collaboration with the parts department is essential to ensure necessary components are available, and rigorous inventory management is maintained. Thorough documentation practices, including record-keeping and invoicing, contribute to overall efficiency. Additionally, the Service Manager undertakes various tasks assigned by the Operations Manager to enhance departmental efficiency.

Lastly, the Service Manager holds leadership, management, and accountability responsibilities for the Service Technicians.

Reporting Structure

  • Reports to: Operations Manager or ROM

  • Subordinates: Service Technicians

Travel Requirements

  • May require travel for training or meetings, limited to less than 10% annually. Initial training for onboarding purposes may differ.

FLSA Classification

  • Exempt

Metrics Accountable

  • Days to Close

  • Dollars per Tech

  • Service Department Income

  • 5S Service Department

  • Overtime worked vs. Billed

  • 90% Performance Reviews Completed on Time

Roles and Responsibilities

Values and Mission

Upholds Southeastern Equipment’s Values, Vision, and Culture.

Passion

We create relationships, not just transactions.

Niche

Through high levels of customer experience we provide solutions and expertise to help customers build the future.

Core Values

Passionate - We have a steadfast determination.

  • Helpful - We are reliable.

  • Hustle - We have grit and do more than what is required.

  • Human - We treat everyone with empathy and dignity.

  • Customer First - We make sure our customers are cared for first.

Core Job Functions

Lead, Manage, and Accountability (LMA)

  • Enforces and follows all policies and procedures.

  • Fosters interdepartmental and interbranch communications.

  • Leading effective routine meetings per company guidelines.

  • Ensuring that all associates obtain and complete the required training.

  • Establishes safety programs within the facility.

  • Managing employee time and HR needs.

  • Follow EOS model where applicable.

Customer Service

  • Greet and assist customers when they contact the dealership service department.

  • Listen to customers' concerns, document equipment issues, and gather relevant information.

  • Strive to exceed customer expectations by delivering exceptional service and resolving issues promptly.

Communication

  • Provide detailed explanations of service options, costs, and timelines to customers.

  • Gather feedback from customers to assess satisfaction and identify areas for improvement.

  • Address any customer concerns or complaints promptly and professionally.

  • Maintain open and clear communication channels between customers, technicians, and management.

  • Provide regular updates to customers on the status of their equipment repairs.

Scheduling

  • Schedule service appointments and allocate work to service technicians based on their skills and availability.

  • Ensure efficient use of technician resources and minimize equipment downtime.

  • Coordinate with customers to establish repair timelines and provide updates on progress

Documentation

  • Maintain accurate and up-to-date service records for each piece of equipment.

  • Create work orders, documenting all service activities.

  • Prepare invoices, estimates, and quotes for customers, including parts and labor costs.

  • Ensure 3C and Machine Standards are being followed by Techs

Parts and Inventory Management

  • Collaborate with parts department to ensure required components are available for scheduled service jobs.

  • Monitor parts used for service jobs and that they are charged to the customer or returned to the parts department.

  • Track shop supply usage and update records accordingly.

  • Reorder shop supplies as necessary.

Service Duties as assigned by Operations Manager

  • Perform various tasks and projects as directed by the Operations Manager to support the efficient operation of the Service Department

Educational and Experience Requirements

  • High school diploma or equivalent; additional education or technical training is a plus.

  • Previous experience in a similar role within the construction equipment industry is highly desirable.

  • Strong knowledge of construction equipment parts and components.

  • Excellent customer service and communication skills.

  • Proficiency in using computerized inventory management systems.

  • Detail-oriented with strong organizational skills.

  • Ability to lift heavy objects and perform physical tasks as needed.

  • Valid driver's license.

  • Willing to be forklift certified

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk through the shop. The employee is occasionally required to walk, climb or balance; stoop, kneel, crouch; and speak and hear. The employee must regularly lift and/or move up to 10 pounds, infrequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



Our Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.

Do you have a great work history but are hesitant to apply because your previous experience doesn’t specifically align? We encourage you to apply Our Company values established skill sets, tenure, and culture fit over industry experience. We recognize that individuals with diverse experiences and backgrounds are essential to our success. You may be the perfect candidate for this role or others within our organization.

Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.

Our dealership offers full time employees: competitive salary, full benefits (Medical, Dental, Vision, Critical Illness, Life Insurance,401K, Wellness), and PTO, Company apparel and uniforms provided, boot allowance. EOE.

Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.