Amazon E-Commerce Specialist

2 weeks ago

Baltimore, United States LifeStraw Full time
Job DescriptionJob DescriptionSalary:

About Us

At LifeStraw, we believe everyone deserves equitable access to safe drinking water. We design beautiful, simple, and functional products that provide the highest protection from unsafe water based on where and how they will be used. We also take our responsibility to people and planet seriously. For every product sold, a child in need receives access to safe water for an entire year. We have been partners in the fight for the eradication of Guinea worm for 25 years, and we actively respond to emergencies across the globe. We are Climate Neutral Certified and from product to packaging, we measure and minimize our environmental impact. We strive to support underrepresented communities through our actions, our products, our marketing, and our communications. We live, work, and create with impact in mind. We fight for good and always err on the side of action.



Position Summary

The Amazon Sales Analyst is responsible for managing the day-to-day Seller/Vendor Central functions, such as catalog and IDQ management, optimizing and maintaining detail page content, including all digital assets, variations and A+ content templates, ownership of the Amazon Brand Store, managing our case log, and proactively resolving issues/errors to maintain a best in class digital shelf experience for our products on Amazon. This role helps implement strategic growth plans through content optimization, A/B testing, and robust account reporting including sell-through performance, forecasting, and ad hoc analysis as needed.



Key Responsibilities

  • Own Amazon’s digital shelf and the overall customer experience for LifeStraw products on Amazon. Activities include maintaining and updating SKU data, new item creation, regularly updating and A/B testing new digital assets (images, video, infographics, etc) and copy (titles, bullet points, etc), refreshing the Brand Store and other branded content regularly.
  • Expert in Amazon Vendor Central and owner of Amazon case management to ensure timely resolution of outstanding issues and proactive outreach to maintain accurate IDQ and flag any discrepancies, suppressions, Andon Cords, or availability issues.
  • Create and monitor all promotions including identifying eligible ASINs, analyzing promotions for funding and deal requirements, seeking all necessary approvals.
  • Monitor category trends and item performance utilizing tools and software available, and leverage this data to make recommendations on how we can improve the customer experience and drive growth on Amazon.
  • Collaborate with Marketing and Product Development to ensure top-tier competitive executions across messaging, consumer experience, product design and marketing
  • Manage the Ecommerce content testing roadmap for the business working closely with key stakeholders to prioritize tests and feedback results.
  • Collaborate with Sales and Marketing to support/optimize innovation launches, merchandising standards, online marketing campaigns, and promotional strategies.
  • Monitoring customer reviews and promotions across the channels, providing insight and feedback to how these factors drive consumers decision making.
  • Partner with the National Account Manager to accurately forecast inventory needs based on Amazon demand.
  • Provide ongoing weekly/monthly reporting on the Amazon business performance and projections for future periods, including sales reporting, inventory tracking, profitability analysis, demand trends, advertising performance, promotional performance, and ad hoc analysis as required.
  • Support execution of National Promotion and Event calendar and ensuring consistency of timing and pricing with national calendar and minimizing channel conflict.
  • Support Amazon sales team through monitoring and reporting on Ecommerce landscape and developing understanding of how customers see the digital shelf.
  • Monitor Amazon operational performance and provide weekly & monthly reporting on chargebacks, returns, order acceptance, etc. Proactively monitor chargeback risk and collaborate with operations on chargeback mitigation strategy.
  • Working cross-functionally with the Sales Operations and Supply Chain teams in partnership with the National Account Manager to forecast and manage inventory on a weekly basis.



Key Competencies

  • Ability to work with multiple and competing priorities in a fast-paced environment.
  • Ability to work across multiple time-zones and global teams.
  • Excellent communication skills, self-motivated, accountable and ability to handle multiple priorities.
  • Confident self-starter with competitive drive, initiative, decisiveness, and the ability to stay focused on results despite changing conditions.
  • Strong team player who drives results by securing the commitment and buy-in of others.
  • Have a strong desire to learn new and a willingness to knowledge share across the organization.
  • Must be motivated and able to work with minimal supervision.
  • Have a good sense of humor.
  • Proactive approach to problem solving and accountable.
  • A high level of empathy and understanding.
  • Strong customer service mindset




Profiles

  • BA/BS Degree Required
  • 2-4 years of experience working directly on an Amazon business with hands on experience working in Vendor Central as an account manager, catalog manager, data analyst, or similar role. Experience in Sporting Goods, Consumer Electronics, or Home/Housewares is a plus.
  • Strong understanding of Vendor Central is required. Experience working in Seller Central is highly desirable.
  • High attention to detail and data accuracy
  • Demonstrated high proficiency in Microsoft Suite of products, especially Excel, and comfortable with analyzing large sets of data. Must have at least 2 years of data analysis experience that includes creating reports and deliverables in Excel.
  • Functional understanding of supply chain, finance & accounting, sales cycles, retail marketing and category management
  • Familiarity with NetSuite and Ecommerce software such as Pacvue, Helilum 10, Stackline, and/or PriceSpider is a plus
  • Consultative mindset with ability to influence others without direct authority
  • Deep-seeded passion to do good and fight for equitable rights for all


If you possess the above qualifications and the drive to meet the challenges, please send your resume/CV to jobs@lifestraw.com, including day-time telephone contact and names and email contacts of three references. We will only respond to electronic applications and to shortlisted applicants.


LifeStraw believes that diversity, equity, and inclusion is critical to our success. We are an equal opportunity employer whose team works hard to build respect, dignity, and equity into everything we do. We seek to recruit, develop, and retain the most talented, driven, and entrepreneurial minded people from diverse backgrounds and experiences.


 

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