Customer Service Specialist

3 weeks ago


Peachtree Corners, United States ImpactSearch Partners Full time
Job DescriptionJob Description

Key Responsibilities

  • Respond to customer needs in a prompt and efficient manner, and managing customer communication (e.g., visit scheduling, setting up meetings, following up, etc.)
  • Receive and resolve customer calls, emails, and support tickets via online tracking system.
  • Providing administrative support to service personnel (e.g., maintaining travel schedule, providing needed documentation, auditing, etc.)
  • Monitor, track and document the service process
  • Provide service process training
  • Perform Customer surveys after Installation
  • Assist with the presentation of monthly results to ensure proper data analysis and recommendations based on those findings
  • Perform ad hoc customer service-related, admin tasks or projects as necessary
  • Identify areas for process improvement and work with supervisor and stakeholders to implement
  • Administrative support of the Service & Admin departments
  • Additional tasks as directed by the Customer Success Manager or Service Manager

Required Qualifications

  • Bachelor's Degree in related field
  • Minimum of 2 years professional experience in related position
  • Strong written and interpersonal and communication capabilities, attention to detail
  • Very high level of computer literacy (specifically Microsoft Suite)
  • Knowledge working in ERP and/or ticketing system
  • Able to work team-orientated as well as independently
  • Basic data entry and analysis knowledge is a plus
  • German or Spanish fluency a plus


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