Customer Service Specialist
3 weeks ago
Key Responsibilities
- Respond to customer needs in a prompt and efficient manner, and managing customer communication (e.g., visit scheduling, setting up meetings, following up, etc.)
- Receive and resolve customer calls, emails, and support tickets via online tracking system.
- Providing administrative support to service personnel (e.g., maintaining travel schedule, providing needed documentation, auditing, etc.)
- Monitor, track and document the service process
- Provide service process training
- Perform Customer surveys after Installation
- Assist with the presentation of monthly results to ensure proper data analysis and recommendations based on those findings
- Perform ad hoc customer service-related, admin tasks or projects as necessary
- Identify areas for process improvement and work with supervisor and stakeholders to implement
- Administrative support of the Service & Admin departments
- Additional tasks as directed by the Customer Success Manager or Service Manager
Required Qualifications
- Bachelor's Degree in related field
- Minimum of 2 years professional experience in related position
- Strong written and interpersonal and communication capabilities, attention to detail
- Very high level of computer literacy (specifically Microsoft Suite)
- Knowledge working in ERP and/or ticketing system
- Able to work team-orientated as well as independently
- Basic data entry and analysis knowledge is a plus
- German or Spanish fluency a plus
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