NCDIT - Technical Specialist- Junior

4 weeks ago

Raleigh, United States Software Technology Inc Full time
Job DescriptionJob DescriptionTypical Experience: 12-36 months

**The candidate will need to be onsite as needed, but at least once a month.
**The max rate for this position is $$$/hour.

ServiceNow Developer position is housed in theNCDIT. This role provides support for the state s use of its ITSM system(ServiceNow) and NCDIT s use of best practices supporting users needs whileworking with a team of ServiceNow professionals. This role reports to the NCDITServiceNow platform owner.

Duties and Responsibilities:

Perform any necessary enhancements, upgrades,or maintenance on the platform
Adhere to the best practices and standards onthe ServiceNow platform as defined by agency process and FedRAMP compliance
Handle all enhancement requests related toportal and Catalog items including retrofitting design standards for existingCatalog items

Be able to gather business requirements,analyze, and translate into technical documentation and development
Monitor application performance and analyzecode
Adhere to advancements and changes on theServiceNow platform and lever them to provide business solutions
Proactively researching and suggestingenhancements to existing engagements
Develop and implement fixes for bugs andissues found in ServiceNow production

Perform system/workflow enhancements and scriptchanges in ServiceNow to enable changing/evolving business practices.
Execute data mapping and bulk dataimports/updates when necessary

Minimum Qualifications:
Bachelor s degree in Computer Science,Information Systems, or a related field
3-5 years of experience in ServiceNowtechnology, specifically supporting the processes and administration ofServiceNow
Experience designing and deploying web-basedend user self-service portals, building and modifying Catalog items
Experience building and maintainingintegrations between ServiceNow and other systems leveraging REST, SOAP, andother APIs

Experience withServiceNow forms, fields, views, lists, UI policy and actions, and client andserver scripts
Experience integrating ServiceNow with othertools and services; monitoring, alerting and federated sources of CI data

Preferred Qualifications:
Experience working in the governmental sector(local, state, or federal)
Excellent verbal and written communicationskills; ability to communicate clean, organized, and thorough information anddata appropriate for intended audience
Ability to develop insightful, beneficial, andactionable analyses with detailed explanations regarding drivers of thoseresults; produce unambiguous, comprehensive, and accurate interpretations
Ability to obtain a security clearance withFedRAMP administration standards

Knowledge, Skills, Abilities and Competencies:
Decision Quality
Problem Solving
Drive for Results
Organizational Agility


Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience with ServiceNow development and/or administrationRequired5YearsExperience with ServiceNow Flow Designer or ServiceNow Workflow EditorRequired5YearsProficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologiesRequired4YearsExperience with IT Service Management (ITSM) or Customer Service Management (CSM)Required5YearsExperience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIsRequired3YearsAbility to estimate software development effortsHighly desired3Years
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate s email address. Question3Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.Question4Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?Question5Vendor must notify the agency if any portion of the requirements listed in this task order are to be outsourced to other countries. Do you accept this requirement?Question6Candidates submitted above the rate of $$$ will not be considered. Do you accept this requirement? Question7Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?Question8Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?

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