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Front Desk Assistant

2 months ago

Norton Shores, United States ATAX-Norton Shores, MI Full time
Job DescriptionJob Description

Front Desk Assistant

Overview: ATAX seeks a friendly and organized front desk assistant to join our team. The front desk assistant is our client's first point of contact and will provide exceptional customer service. The ideal candidate will have excellent communication skills, a professional demeanor, and have the ability to multitask effectively.

If you are a motivated and organized individual who provides excellent customer service, we invite you to apply for the Front Desk Assistant position.

Responsibilities

  • Greet clients as they enter in a courteous and welcoming manner
  • Support the client to sign in and fill out the initial forms
  • Offer water or coffee to the client
  • Answer the phone and record all calls on a log sheet
  • Transfer calls to the appropriate staff member
  • Schedule appointments on an online calendar
  • Text appointment reminders to clients
  • Manage the front desk area, ensuring it is clean and organized
  • Keep the office space clean
  • Assist tax professionals in making copies, making follow-up calls, scanning, and photocopying documents
  • Maintain office supplies inventory
  • Uphold confidentiality requirements and follow company policies and procedures

Qualifications

  • High school diploma or equivalent
  • Basic computer knowledge
  • Excellent communication skills – both verbal and written
  • Maintain professionality and be courteous to staff and clients
  • Ability to multitask
  • Be organized
  • Have attention to detail
  • Be reliable and punctual
  • Be positive and willing to learn new tasks
  • Be able to maintain confidentiality of sensitive information


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