Service BDC

4 months ago

Dallas, United States Freeman Auto Group Full time
Job DescriptionJob Description

Business Development Center (BDC) Representative - Freeman Toyota

The Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Associates.

The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Managers, support staff and customers.

Responsibilities

  • Receiving inbound service phone calls and leads
  • Identifying the client's needs and scheduling appointments
  • Placing outbound phone calls to potential leads
  • Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
  • Contacting clients prior to appointment date to confirm appointment
  • Mailing marketing letters to provided leads
  • Following up post visit to ensure customer satisfaction

Requirements

  • High school diploma or equivalent
  • Excellent oral, written and interpersonal communication skills
  • Extensive customer service, sales, or telemarketing background
  • Computer literacy, strong organizational and follow-up skills
  • Ability to read and comprehend instructions and information
  • Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

  • Medical
  • HSA Savings Plan
  • Dental
  • Vision
  • 401(k)
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Training
  • Short Term Disability
  • Employee Purchase Program

About Us

Freeman Toyota and Freeman Honda is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.

Apply today

  • BDC Agent

    5 months ago

    Dallas, United States MOTiiV Full time

    Job DescriptionJob DescriptionOur BDC candidates must have the following qualifications:Successful background in customer serviceOutstanding communication skillsStrong customer service focusHigh ethical standardsBusiness Casual appearance & attireJoin our high volume/top notch BDC department.Our business is booming and we want to meet you!We welcome...

  • BDC Sales Representative

    3 months ago

    Dallas, United States The Matian Firm, APC Full time

    Job DescriptionJob DescriptionOur Dallas office is looking to hire an experienced BDC - Legal Sales, Client Intake Specialist with a desire to grow within the legal industry. The BDC Intake Specialist will be the first point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to...

  • Brand Specialist Receptionist/BDC Professional

    4 months ago

    Dallas, United States World Class Automotive Organization Full time

    Job DescriptionJob DescriptionPlanet Lincoln Dallas Love Field - Brand Specialist Receptionist/BDC Professional Planet Lincoln Dallas Love Field is a progressive, luxury centric, growing dealership focused on a premium customer experience. At Planet Lincoln Dallas Love Field, we offer a work environment that is drastically different than most and is fostered...

  • Business Development Center

    3 months ago

    Dallas, United States Galleria Chevrolet Full time

    Overview The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. In addition, he or she performs clerical and...

  • Registrar

    2 months ago

    Dallas, United States Catholic Schools Office - Catholic Diocese of Dallas Full time

    Bishop Dunne Catholic School 6th-12th Bishop Dunne Catholic School is seeking a Registrar. Are you an experienced secondary education registrar with a desire to be a part of a faith-based school? Do you enjoy interacting with students and parents as they explore educational and extra-curricular opportunities in middle school and high school? Bishop...

  • Experienced Dealer Relationship Manager

    3 months ago

    Dallas, United States Crédito Real USA Finance Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYWe are one of the nation’s top automobile loan providers and we are searching for ambitious, highly personable Area Sales Managers(Bilingual Spanish) to help us expand our dealer base. This means partnering closely with our current dealer partners and acquiring new dealers along the way. You must be excited by...

  • Digital Retail Performance Manager

    4 weeks ago

    Dallas, Texas, United States CarGurus Full time

    At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive...